For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.
2012 holidays observed include:
Monday 28-May Memorial Day
Wednesday 4-Jul Independence Day
Monday 3-Sep Labor Day
Thursday 22-Nov Thanksgiving Day
Tuesday 25-Dec Christmas Day
Monday 31-Dec New Years Eve
(after credit authorization and verification)
|U.S. Standard||$8.00||5-7 Business Days|
|U.S. Second Day||$15.00||2 Business Days|
|U.S. Overnight||$21.00||1 Business Day|
|Canada Standard||$16.00||3-4 Business Days|
|International Express||$60.00||3-5 Business Days|
Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
There is a $5.00 additional charge for each additional shipping address. If you would like to send a shipment to more than one address, simply click 'Ship to multiple addresses' during checkout or you can always place your order by phone at 1-888-EXP-1980.
GiftCards are shipped separately from merchandise items; there is no shipping & handling charge for GiftCards delivered via Standard Delivery.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments for the same order.
We ship using FedEx SmartPost, FedEx 2Day, FedEx Overnight, and USPS Priority Mail. Standard delivery orders shipped via FedEx SmartPost are delivered by the USPS.
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States, selected Territories and P.O. boxes in Alaska and Hawaii.
Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.
Orders must be made before 2:00 p.m. EST to guarantee that your order is processed same day. For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Expedited delivery methods are not available for PO Boxes or APO/FPO addresses.
Currently, orders submitted online can be shipped to over 60 international destinations. Click here to view the destinations.
We cannot ship single international orders to multiple addresses at this time; you may ship to multiple addresses by placing a separate order for each shipping address.
Certain items are ineligible for international shipping.
The International Processing Fee includes all taxes, duties, and administrative expenses to send the goods to your "ship to" location. You will not be responsible for any additional charges upon delivery.
Orders shipped via Canada standard delivery typically arrive in 3-4 business days. Embassy and military shipments are not available.
Orders shipped via International Express delivery typically arrive in 3-5 business days. We ship using FedEx International Economy.
When you place an order, you authorize our broker to act as your agent to submit shipments to customs and other regulatory agencies for clearance. The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location. You will not be responsible for any additional charges upon delivery.
Due to some import restrictions, certain items may need to be removed during checkout. If your order contains these products, you will be notified at that time.
Canadian customers will be responsible for all transportation, storage, and insurance costs (the 'Shipping and Handling fees') and will purchase the goods from Express LLC Ex Works ('EXW') or Free on Board 'FOB' Groveport, Ohio 'i.e., ownership and the risk of loss or damage to the goods will pass to Canadian customers when Express LLC makes available or delivers goods to the carrier.
By ordering goods from Express LLC, customer hereby authorizes a licensed Canadian customs broker chosen by Express LLC to act as their agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Express LLC and prepare and submit refund claims on their behalf for any merchandise that they return. Customer understands that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that Customer will obtain the refund directly from Express LLC. In this connection, Customer also authorizes the customs broker to endorse any refund cheque issued by CBSA in their name, so that Express LLC can be reimbursed.