We are currently experiencing extremely high call volume and have longer than normal wait times.
Please feel free to hold for an agent or give us a call back a little later. We apologize for any delay.

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PHONE

Customer Service

1-888-397-1980
7am-12 Midnight EST, 7 days a week

Express Credit Card Customer Service

1-800-201-4955 (TDD/TTY 1.800.695.1788)
Monday - Saturday 8am-9pm ET
Automated system available 24 hours, 7 days a week

Public Relations

1-800-934-4437

MAIL

Customer Service

1 Express Drive
Columbus, OH 43230

Express Credit Card Payments

Comenity Bank
PO Box 659728
San Antonio, TX 78265-9728

Express Credit Card Customer Service

Express Credit Card
PO Box 182273
Columbus, OH 43218-2273