If you made a purchase online or in store after February 1, 2020, you may return the items to a store up to 60 days from the purchase date or 30 days after your local store reopens, whichever is later. If you prefer to return your online order via mail, you may do so for up to 90 days after purchase. This policy will remain in effect until December 31, 2020 and excludes Final Clearance and Marketplace items. 

 

RETURNS & EXCHANGES

 

ONLINE RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Express.com orders may be returned by mail, or, if shipped to a U.S. address, may be returned to any Express or Express Men store in the U.S. Express.com orders cannot be returned or exchanged in stores outside the U.S. or at Express Factory Outlet stores. Express.com cannot handle returns or exchanges of purchases made in stores.  Third party branded products purchased online must be returned to Express.com by mail and cannot be returned in stores. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

Express Factory Outlet items purchased on Express.com may be returned to Express Factory Outlets or Express retail stores. Express Factory Outlet items purchased on Express.com may be returned by mail. Third party branded products purchased online must be returned to Express.com by mail and cannot be returned in EXPRESS Factory Outlet stores. Shipping and handling fees are not refundable. We will not accept a return or exchange if requested more than 60 days after the purchase. Purchases made in Express Factory Outlet stores cannot be returned via mail and must be returned in one of our retail stores.  Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

 

Items marked Final Sale and ending in .97 cents and clearance items marked as final sell and priced at $15.00 or $5.00 are non-returnable.

 

EXPRESS MARKETPLACE RETURN POLICY

To return a Marketplace item, check your order confirmation e-mail to find its brand return policy here.

 

DREAM BIG PROJECT DONATIONS

All donations to the Dream Big Project are FINAL and are not eligible for returns or exchanges. Donations not subject to tax.

 

THIRD PARTY PURCHASE RETURNS & EXCHANGES

Third party branded products purchased online cannot be returned in stores. Express.com Third Party orders must be returned by mail no more than 60 days after the purchase. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

 

U.S. ONLINE RETURNS & EXCHANGES:

 

RETURN OR EXCHANGE ONLINE ORDERS BY MAIL USING THE PREPAID LABEL FOR EASE AND CONVENIENCE

If at least 1 item is being exchanged, check the Exchange box on the front of the invoice. Otherwise, check Refund. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package at a local UPS location. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction. Refunds will be issued in the form of original payment.

 

RETURN OR EXCHANGE BY MAIL ON YOUR OWN

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.

 

ONLINE U.S. RETURNS ADDRESS:  In-Store Purchases are not accepted at this address  

EXPRESS – Returns
30 Transport Drive
Walton, KY 41094

ONLINE CANADA RETURNS:  In-Store Purchases are not accepted at this address  

Landmark Global
4240 Harvester Road Unit 2
Burlington, ON L7L0E8, Canada

 

ONLINE INTERNATIONAL RETURNS:  In-Store Purchases are not accepted at this address  

EXPRESS International Returns
30 Transport Drive
Walton, KY 41094

 

Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

 

INTERNATIONAL ONLINE RETURNS:

 

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR FREE RETURNS

Orders shipped to addresses outside of the U.S. cannot be returned in stores, and must be returned by mail.

 

INTERNATIONAL RETURNS INSTRUCTIONS

Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at customerservice@express.com. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

 

ONLINE GIFT RETURNS & EXCHANGES

If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.

Follow the returns by mail instructions above to return your gift items by mail. Gift items shipped to addresses in the U.S. can also be returned or exchanged in any Express or Express Men store in the U.S, but cannot be returned to Express Factory Outlet locations or stores outside of the U.S. Stores issue Merchandise Credits for returns accompanied by a gift invoice.

 

U.S. & CANADA EXPRESS STORES RETURN & EXCHANGE POLICY

Click here for U.S. and Canada Express Stores Payment & Return Policy

 

EXPRESS FACTORY OUTLET STORES RETURN & EXCHANGE POLICY

Click here for Express Factory Outlet Stores Payment & Return Policy

 

RETURN TRACKING

If you have misplaced or didn’t get a return Smartlabel ™ with your invoice, please contact customer service at (888) EXP-1980.