RETURNS & EXCHANGES
ONLINE RETURN & EXCHANGE POLICY
We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. Express.com orders may be returned by mail, or, if shipped to a U.S. address, may be returned to any Express or Express Men store in the U.S. Express.com orders cannot be returned or exchanged in stores outside the U.S. or at Express Factory Outlet stores. Express.com cannot handle returns or exchanges of purchases made in stores. Third party branded products purchased online must be returned to Express.com by mail and cannot be returned in stores. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.
THIRD PARTY PURCHASE RETURNS & EXCHANGES
Third party branded products purchased online cannot be returned in stores. Express.com Third Party orders must be returned by mail no more than 90 days after the purchase. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.
U.S. ONLINE RETURNS & EXCHANGES
RETURN OR EXCHANGE ONLINE ORDERS BY MAIL USING THE PREPAID LABEL FOR EASE AND CONVENIENCE
If at least 1 item is being exchanged, check the Exchange box on the front of the invoice. Otherwise, check Refund. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package at a local UPS location. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction, and orders placed with ShopRunner are exempt from this deduction Refunds will be issued in the form of original payment.
RETURN OR EXCHANGE BY MAIL ON YOUR OWN
If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.
U.S. RETURNS ADDRESS:
EXPRESS – Returns
30 Transport Drive
Walton, KY 41094
CANADA RETURNS/ EXCHANGES:
4240 Harvester Road Unit 2
Burlington, ON L7L0E8, Canada
INTERNATIONAL RETURNS/ EXCHANGES:
EXPRESS International Returns
30 Transport Drive
Walton, KY 41094
Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.
For ShopRunner orders, use the provided return label or go to your account on http://www.shoprunner.com and print one for free.
INTERNATIONAL ONLINE RETURNS
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR FREE RETURNS
Orders shipped to addresses outside of the U.S. cannot be returned in stores, and must be returned by mail.
INTERNATIONAL RETURNS INSTRUCTIONS
Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at firstname.lastname@example.org. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.
ONLINE GIFT RETURNS & EXCHANGES
If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.
Follow the returns by mail instructions above to return your gift items by mail. Gift items shipped to addresses in the U.S. can also be returned or exchanged in any Express or Express Men store in the U.S, but cannot be returned to Express Factory Outlet locations or stores outside of the U.S. Stores issue Merchandise Credits for returns accompanied by a gift invoice.
U.S. & CANADA EXPRESS STORES RETURN & EXCHANGE POLICY
Click here for U.S. and Canada Express Stores Payment & Return Policy
EXPRESS FACTORY OUTLET STORES RETURN & EXCHANGE POLICY
Click here for Express Factory Outlet Stores Payment & Return Policy
NOTICE TO CUSTOMERS PURCHASING IN STORES CONVERTING TO EXPRESS FACTORY OUTLET LOCATIONS
Stores converting from Express locations to Express Factory Outlet locations will be unable to process returns, exchanges, or price adjustments for Express items once they are converted. Please see below for details on our upcoming conversion:
- On January 26, 2017, the Express retail store at Genesee Valley (Flint, MI) converted to an Express Factory Outlet.
- On Monday, April 17, 2017, the Express retail store at Harlem Irving Plaza (Norridge, IL) closed to begin its conversion to Express Factory Outlet. The store re-opens as an Express Factory Outlet location on Thursday, May 25, 2017. You have until Monday, April 17, 2017 to make a return, exchange, or price adjustment in this location.
If you made a purchase in this location, you still have 90 days from the date of purchase to return or exchange in another Express location. To locate your nearest Express retail store, please visit our Store Locator Link https://stores.express.com/search. If you need assistance arranging a return after the store’s conversion, within the 90 day returns window, please contact Customer Relations at 1-800-477-8844. Representatives are available Monday through Friday, between 8:30am and 6:30pm ET.
If you have misplaced or didn’t get a return Smartlabel ™ with your invoice, please contact customer service at (888) EXP-1980.