If you are unable to find the info you need after visiting Help, please use the form below.

Your inquiry is important to us; we typically respond within 24 business hours. Thank You.
Please be aware that shipments traveling through portions of the Eastern United States may experience delays due to the impact of Hurricane Florence. Please click here to check the status of your order. If your order has already shipped and you would like specific information regarding delays, please reach out to the shipping carrier directly for information about impacts in your area. We appreciate your patience. Our thoughts are with those in the path of the storm.


Customer Service

1-888-EXP-1980 (1-888-397-1980)1-888-397-1980
24 hours, 7 days a week

EXPRESS NEXT Credit Card Customer Service

1-800-201-49551-800-201-4955 (TDD/TTY 1.800.695.17881.800.695.1788)
Monday - Saturday 8am-9pm ET
Automated system available 24 hours, 7 days a week

Public Relations



Customer Service

1 Express Drive
Columbus, OH 43230

EXPRESS NEXT Credit Card Payments

Comenity Bank
PO Box 659728
San Antonio, TX 78265-9728

EXPRESS NEXT Credit Card Customer Service

Express Credit Card
PO Box 182273
Columbus, OH 43218-2273