Frequently Asked Questions
Q: Does it cost anything to join the EXPRESS NEXT Rewards program?
A: No, there is no cost to join.
Q: How do I join?
A: See an associate at an Express store, download the Express App, or enroll online at express.com/next
Q: How do I access all my benefits?
A: Follow the "Complete Profile" link on your welcome e-mail or go to express.com/next
. You will need your Member I.D., which is printed on your receipt or in your welcome e-mail, and the phone number or e-mail address you signed up with in-store.
Q: How do I earn points?
A: You earn points towards Rewards for every qualifying purchase made in-store and at express.com. Plus, you can earn bonus points for other activities such as reviewing products in the Express App, at express.com or checking in with a store associate at the register.
Q: How many points do I need to earn a Reward?
A: You will automatically receive a $10 Reward* for every 2500 points earned (spend $250). Level up to A-List Membership and earn a $15 Reward* for every 2500 points. Earn Rewards 2x as fast with an EXPRESS NEXT Credit Card and earn a Reward for every 2500 points (spend $125).
Q: Is there a maximum number of points or Rewards I can earn?
A: There is no limit to the amount of points or Rewards you can earn, however some bonus point opportunities are limited in the number of times you can complete them.
Q: If I reach 5000 points will I get two Rewards?
A: If you reach 5000 points you will receive one Reward valued at $20* for EXPRESS NEXT Members or $30* for EXPRESS NEXT A-List Members. Any customer who earns more than $90* worth of Rewards in one earning period will receive multiple Rewards.
Q: Do points ever expire?
A: Points will expire within a 12-month period unless used towards a Reward.
Q: Do EXPRESS NEXT Credit Cardholders earn points differently?
A: Yes. When you make a qualifying purchase with your EXPRESS NEXT Credit Card, you earn an additional 10 points (20 total points) per dollar spent in-store or at express.com. Comenity Bank issues EXPRESS NEXT Credit Cards.
Q: What happens to my points if I make a return?
A: The points you earned for the items being returned will be deducted from your available point balance.
Q: What happens if my current point balance is less than the amount of points deducted for a return?
A: If there are not enough points available in your account, it will result in a negative point balance. Subsequent purchases will work your status back to a positive balance. Negative points do not expire.
Q: What should I do if my points are not showing in my online profile?
A: Points usually post within 24 hours of your purchase, but can take up to 5 days. Bonus point opportunities can take up to 4-6 weeks after the promotion period. For online purchases, points do not post until the order is shipped and your credit card is charged. If you are concerned about missing points in your account, please call customer service at 888 EXP-1980. Please have your receipt available.
Q: How can I track my points?
A: You can track your points by accessing your Member profile online at express.com/next. In addition, you can also download the Express App to track your points anytime, anywhere. You will also receive a monthly account summary via e-mail.
EXPRESS NEXT Rewards
Q: I have reached 2500 points, when will I get my Reward?
A: Rewards are calculated once per month, and an e-mail will be sent to you once a Reward posts to your account. If you have chosen to receive your Reward reminder by mail, it will arrive a few weeks later.
Q: Why do I need a credit card when redeeming my Reward(s) online if my transaction balance is $0.00?
A: A credit card is required in the event a return is needed or if a Reward was previously used or deemed invalid at the time of shipment.
Q: I have more than one Reward, can I use them together?
A: Yes. You can use up to 5 Rewards in one transaction.
Q: How long are Rewards valid?
A: Rewards are valid for 60 days after they are posted to your account.
Q: Can I use my Rewards online?
A: Yes. Log into your account at express.com/next
or in the Express App before your purchase and all available Rewards will be displayed during checkout.
Q: How will I receive my Rewards?
A: You will receive an e-mail notification once a Reward is posted to your account. Once a Reward has been posted it is available for immediate use in-store or at express.com. If you have chosen to receive your Reward reminder by mail, it will arrive a few weeks later.
Q: Can I give my Rewards to someone else?
A: No. Rewards are non-transferable and only valid for the account that earned them.
Q: Are there any exclusions when using or redeeming a Reward?
A: Yes, there are certain exclusions to using Rewards. Rewards can only be used at Express, Express Men, Express Factory Outlet stores in the U.S. or online at express.com.
They cannot be used to:
- Purchase Express gift cards
- Pay shipping charges
- Pay international shipping fees
- Pay sales tax
- As payment on an Express Credit Card account
- Purchase gift boxes.
Q: What is the benefit of being an EXPRESS NEXT A-List member?
A: EXPRESS NEXT A-List Members enjoy upgraded benefits such as:
- A $15 Reward* for every 2500 points (spend $250)
- A premium birthday gift
EXPRESS NEXT A-List Credit Card Members also enjoy:
- Earn Rewards 2x as fast
- An additional 10 points (20 total points) per dollar spent in-store or at express.com when you use your EXPRESS NEXT A-List Credit Card
- Free Standard Shipping for all purchases at express.com when you use your EXPRESS NEXT A-List Credit Card
Q: How long will it take to receive my EXPRESS NEXT A-List benefits?
A: Once you reach 7500 points, you will receive an e-mail to notify you of your upgraded status. Your EXPRESS NEXT A-List benefits will begin within approximately one week of achieving A-List status. Your new EXPRESS NEXT A-List Card will arrive in the mail within 4-6 weeks.
Q: How long am I considered an EXPRESS NEXT A-List member?
A: Once you reach 7500 points you get A-List status for the remainder of that program year and for the next full program year.
EXPRESS NEXT Credit Card
Q: Do EXPRESS NEXT Credit Cardholders earn points differently?
A: Yes, you'll earn Rewards 2x as fast. When you make a qualifying purchase with your EXPRESS NEXT Credit Card, you earn an additional 10 points (20 total points) per dollar spent in-store or at express.com The EXPRESS NEXT Rewards Program is provided by Express, and its terms may change at any time.
Q: How do I get an EXPRESS NEXT Credit Card?
A: You can apply online
or see an associate at an Express store.
EXPRESS NEXT Online
Q: How do I access my account?
A: Visit express.com/next
or the Express App to sign into your personal account using the "Sign In" link.
Q: How do I use a Reward?
A: Once you've signed in to your account, any available Rewards will be displayed when you check out. Click on the "Apply" link to have a Reward credited to your purchase amount.
The EXPRESS NEXT Rewards Program is provided by Express and its terms and conditions may change at any time. For complete terms and conditions and to learn more, visit express.com/next.
*If the price of a product is less than the value of a Reward Certificate or Program Coupon, the remaining value of the Reward Certificate or Program Coupon will be sacrificed.