U.S. RETURN POLICY
Don’t love what you bought? We’re happy to accept returns for items within 60 days of your purchase with a valid receipt. If you do not have a valid receipt or if we cannot confirm your purchase in our system, you may exchange the item in-store for another item of equal value but no refund or credit will be issued.
Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.
Some items marked Final Sale or clearance may be non-returnable, for example: items ending in .97 cents and items priced at $15 or $5. Face coverings are also non-returnable.
For Express and Express Men Retail items:
Online orders at express.com: If shipped to a U.S. address, items can be returned by mail (see below) or to any Express or Express Men retail store in the U.S. Returns will not be accepted in stores outside the U.S. or at Express Factory Outlet stores. See “Starting a Return” or “Returning to Stores” below for assistance.
In-Store purchases: Items must be returned to any Express or Express Men retail store in the U.S. Returns will not be accepted by mail or at Express Factory Outlet stores. See “Returning to Stores” below to find an Express or Express Men retail store near you.
For Express Factory Outlet items:
PLEASE NOTE, EXPRESS FACTORY OUTLET STORES CANNOT ACCEPT RETURNS FOR NON-EXPRESS FACTORY OUTLET ITEMS PURCHASED AT EXPRESS AND EXPRESS MEN RETAIL STORES OR ONLINE AT EXPRESS.COM.
In-Store purchases: Items must be returned to any Express Factory Outlet store in the U.S. Returns will not be accepted by mail or at Express or Express Men retail stores. See “Returning to Stores” below to find an Express Factory Outlet store near you.
For Express Marketplace items:
Express Marketplace or EXP Marketplace items must be returned directly to the marketplace seller and cannot be returned to Express by mail or through Express, Express Men or Express Factory Outlet stores. To return your marketplace items, please find the brand's policy here to contact them directly. Check out our Express Marketplace FAQ for more help.
STARTING AN ONLINE RETURN
To start your returns process, please click HERE
- Enter your order number and billing zip code.
- Select the product and reason for return.
- Repeat these steps for each item you’re returning.
- Review and verify your selections, then submit.
- After digitally submitting your return, you’ll be presented with 3 options on how to return your items.
RETURNING TO STORES (Some restrictions apply; See above)
Making returns in stores is free!
- Click HERE to find an Express Retail or Express Factory Outlet Store near you.
- Bring the items you wish to return, along with your return packing slip or shipping confirmation email, and the original form of payment. (That’s it! No box required.)
- Returns will be accepted within 60 days of purchase for refund, back to the original form of payment.
RETURN EXPRESS, EXPRESS MEN OR EXPRESS FACTORY OUTLET ONLINE ORDERS BY MAIL
Print your prepaid Smartlabel shipping label.
If you are unable to print, please bring to a carrier location for assistance.
- Print your prepaid SmartLabel® shipping label. If you are unable to print, please bring to a UPS location for assistance.
- Pack up your return.
Place your items and the return packing slip inside a sturdy box or package. Cross out any older addresses and barcodes. Tape up your package and affix your
shipping label to the outside.
- Ship it back to us.
Drop off your package at any UPS location. Once it ships, use the link in your confirmation email to track its progress. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction.
- Once we receive your return, refunds will be issued in the form of original payment.
We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction. If you paid with an Express gift card, we’ll send an electronic gift card to the email provided on the order, usually within 48 hours.
If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. We are not responsible for errors made by the shipping carrier, such as delayed items that arrive outside of our returns window or lost packages.
RETURNING TO UPS ACCESS POINT
1. Start your online return at express.com and select “Easy Drop-Off Near Me” option.
2. Print your shipping label
3. Pack up your items:
a. Place your return packing slip and items in the original or new package and securely seal. If using existing packaging mark out any old addresses and attach the prepaid label to your packages at home or prior to visiting the UPS Access Point location.
4. Drop off your pre-labeled, prepaid packages at the selected UPS Access Point or one of the thousand listed here, including The UPS Store. Operating hours may vary. UPS Access retailer accept for 5- to 7-day ground and air delivery.
5. Provide your package(s) to a UPS Access point associate. UPS will pick up packages within 24 hours.* Track shipment and delivery through UPS.
o *Most packages will be picked up within 24 hours. Select stores do not have Saturday pickup. In addition, UPS will not pick up packages on Sunday, holidays or in certain weather conditions. Use the UPS tracking tool to check package delivery status.
What is a UPS Access Point store?
A UPS Access Point is a safe and convenient location you may drop off or ship and collect packages from near you. A UPS Access Point location is a retail outlet such as a grocery or pharmacy location that serves as a convenient and efficient UPS parcel delivery and retrieval location.
Can I have my order delivered to UPS store or Access point location?
This option is not available at checkout at express.com at this time. However, If you are a UPS My Choice® member, you can enter the location the UPS Store and other UPS Access Point locations of your choosing. They will hold your package for up to seven calendar days at no additional charge. Visit UPS.com for more information.
Can UPS Access point associates pack my package for me?
No. UPS Access points does not have packing services. Any packages you drop off must be sealed and a prepaid label must be attached before you come in.
At this time, we don’t offer online exchanges. If you’d like to exchange a product, return it using our Returns process and then place a new order. Click HERE to quickly and easily get started. You can also visit an Express, Express Men retail store or Express Factory Outlet store to check availability for a different product, color or size.
ONLINE U.S. RETURNS ADDRESS: In-store & Marketplace purchases are not accepted at this address.
EXPRESS – Returns
30 Transport Drive
Walton, KY 41094
ONLINE CANADA RETURNS: In-store purchases are not accepted at this address
4240 Harvester Road Unit 2
Burlington, ON L7L0E8, Canada
ONLINE INTERNATIONAL RETURNS: In-store purchases are not accepted at this address
EXPRESS International Returns
30 Transport Drive
Walton, KY 41094
INTERNATIONAL ONLINE RETURNS
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR FREE RETURNS
Orders shipped to addresses outside of the U.S. cannot be returned in stores and must be returned by mail.
INTERNATIONAL RETURNS INSTRUCTIONS
Call toll-free (888) EXP-1980 and our customer service team will assist you with return instructions. You may also email us at firstname.lastname@example.org. Keep your order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.
DREAM BIG PROJECT DONATIONS
All donations to the Dream Big Project are FINAL and are not eligible for returns or exchanges. Donations not subject to tax.
If you have misplaced or didn’t get a return SmartLabel® with your invoice, please contact customer service at (888) EXP-1980.
Express reserves the right to revise this Return Policy at any time with or without notice.