EXPRESS MARKETPLACE RETURN POLICY
We're so sorry you didn't like your order! Please send an email to 1statemarketplace@bcibrands.com with your order number and we will respond to you in a timely manner!
Returns by mail are accepted if they arrive at our warehouse within 30 days of your delivery date. For an easy return by mail, use the return shipping label we’ve included in your box and drop your package off in the mailbox or any USPS post office. If you no longer have your return label or did not receive one, please contact us.
We offer returns on all items within 30 days of when the order was received. We only accept returns that are in unworn, original condition with tags attached. Unfortunately we do not offer exchanges. A $6.00 re-stocking fee will be deducted per return. Worn items returned are subject to a $30 processing fee. Please reach out directly to help@bbdakota.com for assistance with returns and additional questions.
We hope you are completely satisfied with your purchase. If, however, you need to return an item, Blind Barber accepts merchandise within 30 days of purchase, no questions asked. To return an item, please email us at sales@blindbarber.com. Include your name, order number and the reason for return so that we can continue to improve our product and service. From there, we'll promptly issue a refund.
vinnie@blindbarber.com
Boarding Pass is proud of its products. We believe in the quality of our goods. If you would like to return your purchase, please do so in its original and unused condition, within thirty (30) days of shipment by us. Please note that if your item is used, not in the original condition and not re-sellable, we offer a store credit.
Help@boardingpassnyc.com
We offer free returns for all watches in new condition purchased on our website. You have 30 days from the day you receive your shipment to postmark your items for return. Use the pre-paid return label included in your original shipment.
866-408-1600
support@bredawatch.com
Damages: Our candles are all packaged to the best of our ability to protect from damage during shipping. Should you receive a package with damaged product, please email us at info@brokentopcandleco.com within 7 calendar days of receiving your product. Please do not discard any shipping materials until a claim has been filed.
Returns & Exchanges: If buyer is for any reason unsatisfied with product selection, an exchange or return may be made within 7 calendar days of receiving the product. Candles and their containers must be in the EXACT condition received; have not been lit, scratched, labels removed, and in original packaging, etc.. Buyer will be responsible for return shipping costs. Please contact us for more information regarding returns at info@brokentopcandleco.com
orders@brokentopcandleco.com
Brooklyn Cloth
Returns made within 14 days will be valid for refund. Returns made within 30 days of the order date will be valid for store credit. Any store credit we issue will be valid for one year from the date of issuance.
*Please note that all Sale items that end in $.97 are final sale and cannot be returned nor exchanged.
EXCHANGES:
All exchanges must be done within 30 days of order date.
*Please note: We are only able to exchange items for a different color/size of the same item and is dependent on current stock.
RETURNING ITEMS (INSTRUCTIONS):
1. Returning items is super easy. Click here to go to our Returns Center.
2. Enter your email used to place your order. A link will be sent to your email to start your return.
3. Click which items you would like to return and the reasons for each item.
4. You will see an estimated refund minus the cost of the return label.
5. Confirm that you want to return your items and it will generate a pre-paid mailing label (You will get an email with the return label as well in case you can't print it immediately).
6. Pack up your items and send them back within 14 days of confirmation of return.
7. Once the warehouse receives your return, please allow 24-48 hours on business days for refund confirmation. If you are exchanging, your exchange items will be sent out within 48 hours as well.
If you have any questions, feel free to email us at support@brooklyncloth.com.
TERMS OF AGREEMENT:
Brooklyn Cloth reserves the right to reject returned items in the event that said items appear to be worn, torn, or in any way altered from their original form at the time of purchase.
Brooklyn Cloth does not refund shipping costs.
The warehouse must receive return items within 14 days of the return/exchange approval. Items received after this time may be rejected.
Price Adjustments: We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order’s shipment date. A store credit will be given for the price difference. Please contact support@brooklyncloth.com with your order number.
support@brooklyncloth.com
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, CALI HNDSME Skincare reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrives damaged, the customer must contact customer service (info@calihndsme.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
If you wish to return an item(s), you have a period of 30 days from the date of receipt to return or exchange the item(s). The product must not have been used. The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
Returns must be made through our E-shop.
You should return your items to:
CAMPER (att. E-shop), E-shop T875
Carbel
1520 Van Buren Road
Easton, PA 18045
877-562-0723
express.us@camper.com
Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Candles that have been lit are ineligible for returns or exchanges.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cancelledplans.us.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cancelledplans.us and send your item to: Cancelled Plans LLC, 212 Broadway East P.O. Box 20511, Seattle, WA 98109, United States.
COURANT
If you have any issues with your order and would like to return or exchange an item, just email us at customer@staycourant.com within 30 days of receiving your order and we will send you a prepaid shipping label (for USA) via return email. You must have all original packaging (box & components inside) to qualify for a return. Items marked final sale are not eligible for returns or refunds.
courant-orders@source4.com
We offer free returns and exchanges within 30 days of delivery for orders placed in the continental United States. Please email support@craighill.co to process a return. If you would like Craighill to provide a return label, $7.50 will be taken out of the total refund amount.
718-928-5504
Deny Designs
30 Days to Initiate a Return
You can initiate a return for unused items within 30 days of delivery for a refund.
Please contact support@denydesigns.com to initiate your return.
RETURN POLICY
NOTE: Due to Covid-19, returns may take up to 2 weeks to process.
Please email hello@dippindaisys.com to help with the returns process.
- Online purchases of qualifying products may be returned within 60 days of purchase.
- Shipping costs are non-refundable
- Products must be unworn and in their original condition, with tags and hygienic liners attached.
- All products that are marked FINAL SALE and cannot be returned.
- Prepaid return shipping labels are only available for returns within domestic US.
hello@dippindaisys.com
626-782-7620
We accept returns or exchanges within 14 days of shipment provided the item(s) have not been worn, used or washed. Please email Service@electricyoga.com to receive a Return Authorization and the customer will receive an RA Number to go ahead and ship their return. Once received, Electric Yoga will provide a refund within 3 days of receiving the unworn items. If you want to exchange an item for another size or color please email your request to service@electricyoga.com and we will ship the new item to you once we confirmed your return shipment has been sent.
213-550-2950
Check merchandise immediately. All claims of damage or exchanges must be made within 30 days of receipt of goods with prior notification by email ONLY. Refunds or exchanges are given at customer’s request. Customer is responsible for return shipping fees unless goods are damaged or defective. Any items with sign of wear, label changes, etc, will not be accepted. To return an item, please contact us by email first at sales@emoryparkclothing.com for instructions. Please include your order number. By shopping with us, you agree to our terms and conditions.
sales@emoryparkclothing.com
Please email express@27augustapparel.com or call us at 213-514-5868 to initiate your return. We want you to be satisfied with your purchase, but if you need to make a return for any reason, the items must be postmarked within 30 days of the delivery date to be eligible for a full refund.
To be eligible for full refund, your items must meet the following conditions:
1. Items must be postmarked within the 30 days of delivered date. **
2. Items must be returned unworn, unwashed, undamaged, and unused condition with original condition.
For exchanges via mail, we suggest you place a new order for the item you want and follow the return procedure for the item you wish to send back.
Shipping and handling charges are non-refundable.
If you are not 100% satisfied with ESW Beauty products, you may return unused or gently used products to us within 1 year. Let us know at help@eswbeauty.com and we will make it right! We will refund you the full amount of your purchase, minus shipping. Shipping fees are not refundable.
If the product is unused or a gift, you can also exchange it for another ESW Beauty product, refunding or charging the difference.
help@eswbeauty.com
Express MRKT partners will gladly accept returns within 30 days. Please return item(s) by mail using the prepaid label and packing slip found included with your purchase.
Support@shopfelixgray.com
646-663-4575
EFMJUSA wants you to be completely satisfied with your purchase.
Returns are accepted for refund, exchange or store credit within 30 DAYS of purchase. Merchandise must have all original tags and labels attached, must not have been worn, altered or washed, and must be in a new and unused condition. Merchandise marked as "final sale" are not eligible for return, exchange or store credit.
Only merchandise purchased from express.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
In the event that we ship the wrong item, or the item is defective, FMJUSA will cover the shipping cost to have it sent back, as well as the replacement being sent to you. For all other returns/exchanges, the buyer is responsible for the return shipping to FMJUSA.
To initiate a return, please email us at cs@fmjusainc.com with the following information.
- Order Number
- Style/s you would like to return or exchange
- Reason for return or exchange
- If only returning, please specify refund or store credit
We will get back to you within one business day with a return authorization number.
For free returns, please reach out to us at hello@fourlaps.com for a return label. All items should be unworn, unwashed, and undamaged with the hang tags still on. Refunds will be processed in 5-10 business days after receipt, and to the original form of payment.
(Note: Shipping fees are not refundable).
General Returns
If you wish to return the product for whatever reason, we have a 30 day satisfaction policy. Simply contact customer service at support@foxybae.com and we will be happy to assist you. Due to safety and usage, liquids items are non refundable. Sale items as well as purchases older than 30 days will not be eligible for returns. It is important to note that all items purchased using a promotion, sale or coupon code are Final Sale and can not be returned.
Note: Should you choose to return a Final Sale item, FoxyBae reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Returning an item
Please follow the steps below to enable us to process your return:
1. Contact our customer service either through e-mail or phone to create a return ticket.
2. Re-pack the product(s) in its original packaging and include all warranty cards, manuals and accessories and protective packaging. (To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.)
3. Fill out the back of your invoice noting reason for return. This will help you to provide us with the details that will make your return process as fast and simple as possible.
4. Send the package, with the completed returns form, to the address below. For your protection we recommend you use a registered delivery service, insured to the value of your parcel.
FoxyBae Returns
4801 Pembroke Rd.
Hollywood, FL, 33021
Note: A copy of your original receipt or printed order confirmation email must be attached to this form. Any item sent to FoxyBae without receipt of purchase will be returned to sender. Unless you have written authorization from FoxyBae.
We will notify you via e-mail when we have processed your refund. Shipping and handling charges are not refundable unless the product was damaged during delivery or if the wrong item was shipped.
*We recommend shipping your tool via a carrier who issues a tracking numbers and requires a signature. Please ensure that your package is protected during transit, we are not responsible for tools that are damaged or lost during the shipping process. Please DO NOT SEND IN A PADDED ENVELOPE*
Should you have any questions or order inquiries, please contact our customer service department at 954-326-3932 or office@foxybae.com
Free Returns on all orders within 7 days of receiving item. Shoes may not be worn or damaged in any way.
561-989-8421
GILBERT is dedicated to creating a positive shopping experience for our customers. If for any reason you are unsatisfied with a purchase, you may return it to our studio within 15 days of purchase. We do not accept returns on discounted or sale items. The customer is responsible for all return shipping costs. Original shipping costs will not be refunded. To return an item, please email us first at info@hello-gilbert.com and we'll provide you with our studio address. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. GILBERT is not responsible for items damaged or lost in transit.
740-816-4877
info@hello-gilbert.com
New unopened products may be returned within 15 days from the date of purchase.
All nail polish is final sale and cannot be returned.
Please note shipping costs are not refundable.
330-464-6546
If you’re not completely satisfied with your purchase, all USA orders can be returned free of charge using our pre-paid service with the USPS. All items must be returned unworn in their original packaging and within 60 days of receipt. To return your items please follow the guide on your delivery note.
If you have any other issues in relation to your order please
contact customerenquiries@golausa.com
Returns accepted within 15 days of delivery and must be unused.
amanda@harperari.com
If you need to make a return, please reach out to please@hidrate.me within the first 30 days after receiving.
Honeydew Intimates
Hey, sometimes things don't work out, THAT'S OK! We want our customers to feel confident while shopping with us and we will gladly help provide the best shopping experience possible. Should you need to return or exchange your items, We love you and want you to LOVE your dew!
Honeydew Intimates maintains a 30 day return policy. No refunds or exchanges will be provided 30 days after purchase. Due to state law, items much be in new unworn condition with the original price ticket.
emcs@hdew.net
818-717-9717
You have 90 days to return an item, unopened and still resellable. Items that were damaged or received an incorrect item these can be returned as well.
Please email ecommerce@truebrands.com to start a return and please provide the following information below:
- Order#
- SKU & qty
- Issue
- Credit or replacement desired
Joanna Maxham
We accept returns initiated within 30 days of delivery of your order. To be eligible for a return, items must be unused and in their original packaging. To complete a return, please email hello@joannamaxham.com with your Order Number and reason for return. We will get back with you with a return confirmation number which must be included in your return shipment and a prepaid UPS return label. You may use another carrier of your choice, however we recommend that you use trackable service and insure the package. We are not responsible for lost or missing packages.
Returns must be mailed within 5 days of receiving your return confirmation number. Returns mailed more than 5 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.
Jules Kae
We accept returns of unused items with tags and a valid packing slip within 30 days of delivery for a full refund.
You will have to pay for the cost to send the item back. Please feel free to ship your return with the carrier of your choice.
305-418-0809
KAANAS will honor EXPRESS return policies. Please be advised that KAANAS orders cannot be returned at EXPRESS locations. Customer is responsible for returning the package to our warehouse (see address below). Our customer service hours of operation are Monday - Friday 9AM- 6PM EST. We will respond within 48 hours of receipt of your email on regular business days. All emails received on weekends will be answered the following Monday.
You have 30 days after the original purchase date to request a return for a full refund if the return is:
• Unworn
• Unwashed
• Undamaged
• Defective
• Packaged in the original shoebox with all original brand filling and labels
NOTE: If package is received after the 30-day window, the package will be sent back to the customer.
Returning your package
1. Send your purchase back to us to the following address:
a. 9901 NW 106th St #18, Medley, FL 33178, United States
2. Once tracking information is available customer must send email to info@kaanas.com with the following information:
a. Name
b. PO#
c. Tracking #
3. If the item received does not meet our requirements the package will be returned to the customer.
Sending your package
1. Securely repackage your merchandise. Cover or remove the original mailing address labels. NOTE: Please do not use your shoebox as your shipping container.
2. Ensure the merchandise is properly packaged, using the original stuffing.
3. Affix the shipping label to your package.
4. Once your return arrives back at our distribution center please allow up to 14 business days for us to process your return. You will receive an email confirmation once your return has been processed
REFUNDS
Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 30 days of original purchase. All orders returned after these 30 days will be returned to the customer.
Once your refund is processed please allow an additional 5 business days for the credit to show up in your bank statement. We will, of course, try to process it as quickly as possible.
CONTACT US: If you need to speak to one of our customer service specialists regarding returns please do not hesitate to email us at info@kaanas.com for any further information you might need.
We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund of the product price not including shipping.
Return Process:
• Note the quantity and reason for return on your packing list.
• Pack your return securely, in the original package if possible, and include your completed packing list.
• Take the package to your nearest UPS/FedEx center. We recommend insuring your return.
All Merchandise must be returned to:
La Regale Returns
2501 E. Orangethorpe Avenue.
Fullerton, CA 92831
If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing info@LaRegale.com. Customer will be responsible for all return shipping costs unless the product(s) received was damaged or defective or if the product was incorrectly shipped (incorrect item shipped). Failure to return merchandise as listed above will result in the product being returned without credit and at the expense of the customer. You will be notified via email once your return has been received, inspected, approved and a credit has been processed. Please allow 15 days for your return to be processed.
212-354-7744
All items are final sale, but we do offer exchanges for damaged or defective items within 14 days of delivery. Exchanged items must be in the original product packaging and have no visible signs or wear or use. To initiate an exchange, please email Hello@LolaAde.com with your order number and the name of the item(s) you are interested in exchanging.
Lord & Berry
The item is your responsibility until it reaches us. Regrettably, any original shipping cost is not refundable. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse unless sent via special delivery.
To process your return please write to asklab@lordandberry.com to obtain the return address, the Return Authorization Number (RAN) for your order, and return form that you will have to complete and return in the parcel with your original invoice. Please do always write to asklab@lordandberry.com confirming your FULL NAME, ORDER NUMBER, AND ZIP CODE. Please note either for partial or full return or exchanges - returned items should be untouched and in their original packaging.
We will be unable to accept the return of any item where there is evidence that the following instructions have not been followed. The item must unused and should be returned in its original packaging with any enclosed documentation. Other care guidelines: Avoid contact with perfume, deodorant, hairspray, or water. Handle with care and do not apply any unnecessary force.
asklab@lordandberry.com
web.usa@lordandberry.com
401-771-6353
We provide prepaid return labels for unworn items in original packaging within 30 days of purchase. Damaged/Defective Item: Please contact us mhq@shopmachete.com to file a claim and we will a get a replacement sent out straightaway!
mhq@shopmachete.com
Our policy lasts 15 days. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us at 323-645-7456, or send us an email at info@materiae.com for a return authorization number.
323-645-7456
All unopened/unused items purchased from MeMoi may be submitted for a full refund/exchange, within 7 days from receiving your order. Due to sanitary issues, we cannot accept open items.
To initiate an exchange/return, please contact express@memoi.com. For returns, please provide the order number. For exchanges, please provide the order number and the item to be exchanged.
We do not offer free shipping for returns or exchanges unless mistakes are made on our behalf. Please note that refunds do not include shipping charges.
Hours of Operation:
Monday – Thursday: 9AM – 5PM EST
Friday: 9AM – 12PM
Saturday – Sunday: Closed
Please allow 14 days for refunds and exchanges.
express@memoi.com
RETURNS
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!
We will gladly accept unworn, unaltered or unused merchandise in sell-able condition for a full refund within 21 days of purchase.
How to Return:
Go to the following link (http://www.urbanexpressions.net/pages/return-policy) to complete your RMA Request Form. Someone will review your request, verify your information and email you back with further instructions.
Please keep merchandise in its original packaging and enclose a copy of your RMA form inside of the box.
Please indicate the RMA number on the outside of the box where it is visible. Without this RMA number, the processing of your return may be delayed and/or denied.
If a pre-paid shipping label is needed, customer service can provide one for a fee of $15. Please make sure to indicate how you wish to return your merchandise in your RMA request form.
Drop the package off at your nearest FedEx drop-off location.
Please allow 14 business days for us to receive and process your return merchandise.
We'll refund the price of the merchandise including any taxes you were charged (excluding duties and all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
EXCHANGES
At this time, Urban Expressions does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to back to our website to submit a new order for your new items.
*Urban Expressions is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
website@urbanexpressions.net
We find that we have remarkably low return rates and are proud of the high quality product we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to work with you to resolve this issue. If you are unhappy with your purchase and would like to receive a refund or store credit please contact us at info@msskincare.co within 30 days of your purchase and a return mailing address will be provided. Exchanges will not be offered. All items purchased on sale, or using a promotional code, are final.
We will offer a refund or store credit for the cost of the item paid, but not the cost of shipping. You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because MS Skincare will not be responsible for lost returns. The product must be returned in the original packaging with the original packing slip, your name, and the reason for the return.
Upon our receipt of the returned product, a full refund or store credit minus the cost of shipping, will be issued promptly.
*In the case of a defective or broken product, please email us photos of the product to info@msskincare.co
How soon can I expect my order?
Our goal is to ship your order as quickly as possible. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday), regardless of the shipping option selected. Orders are typically shipped within 1-3 days, but we do not guarantee a specific ship date. If you need your order by a specific date, please contact us. Please note that transit times for each shipping carrier may vary. MS Skincare is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. Express shipping options and any other third-party fees are non-refundable.
Returns with full refund are accepted within 7 days of delivery and must be in original condition and packaging unopened. Please contact us at hello@penandpillar.com and we will give you next steps.
hello@penandpillar.com
Each Phat Buddha piece is made and sent with love. We guarantee our merchandise to be free of manufacturing defects. Phat Buddha will gladly offer a full refund or exchange on online orders within 14 days from receipt of goods. Merchandise must be unwashed, unworn, unused or defective with original tags attached. To initiate a return or exchange, please contact hello@phatbuddhawear.com or complete the below form. Please include your order # in your message of below form.
fulfillment@phatbuddhawear.com
You may return unworn, unwashed and unaltered items purchased from Pocket Square Clothing for a full refund, exchange, or store credit within 30 days from receiving your order. Any items that are returned damaged or worn will not be refunded or returned. If there are mistakes or issues with your product or order upon receipt, we will gladly make exchanges or refunds. Please contact us at support@pocketsquareclothing.com with the order number and item(s) you wish to return or exchange. No refunds or adjustments will be made for any original shipping and/or handling charges. At this time we do not offer free shipping for returns or exchanges unless mistakes or issues are made on our behalf.
Pure Aura will gladly accept returns on unopened / unused orders placed within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
info@pureaurabeauty.com
213-741-2353
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and sale items cannot be returned for a refund.Naturally, we cannot take returns on any opened/used products.
Recover accepts returns on items within 10 days of the date the item was delivered. In order to qualify for a return or exchange, items must be unused, in new condition with the original packaging. Recover will issue a full refund for the item, however the customer must pay for the return shipping fee unless the item sent was incorrect or damaged.
To begin the return or exchange process, you must receive a RA# by emailing info@getrecover.com or calling 503-941-0879 with your Order ID and a description of why you would like to return the item.
503-941-0879
info@getrecover.com
You can always exchange or return an order (within the contiguous U.S.) if the items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) in their original packaging. The return request is submitted within 30 days of when the order was placed.
support@s3.gorgias.io
Refund Policy
We are committed to customer satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 60 days of purchase when accompanied by the following:
- Original receipt/packing slip
- All original packaging
- Products purchased as part of a set (the entire set must be returned)
- Refunds will be processed based on the original form of payment.
The following items cannot be returned:
- Product Samples
- Individual products purchased as part of a set (the entire set must be returned)
- Limited-Edition Accessory Items
Have a qualifying return? Get started on generating your return label here https://help.scotchporter.com/hc/en-us/requests/new
No orders will be accepted or processed without one.
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Scotch Porter, by contacting our support team here (https://help.scotchporter.com/hc/en-us/requests/new) and we will be happy to assist you. All emails will receive a response within 48 hours.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
855-888-6929
support@scotchporter.com
We want you to love our products as much as we do and if you are not satisfied with your recent purchase we will provide a returns/exchange. For return and exchange please contact support@sheabrand.com within 30 days of purchase, once the return has been accepted please ship unopened goods back to the address provided. Once your package has been received, your refund/exchange will be issued within 5-7 business days back to your original payment method or original shipping address.
Please note shipping fees and restocking fees may be deducted from your refund.
347-601-9002
30 days. Please reach out to support@shiraleah.com for return inquires.
312-433-7700
We hope you enjoy every Sigma product you purchase! However, if you are unsatisfied with the product(s) you have received, we will be happy to process a refund or an exchange for you.
Returns received within 59 days of the original transaction date are eligible for a refund to the original form of payment. Returns received within 60-90 days from the original transaction date will be processed as a store credit or exchange. Any returns received after 90 days will be returned to the sender.
Original shipping and return shipping charges are the responsibility of the customer and non-refundable.
Please retain the tracking number of your return package for your records. Sigma is not responsible for return packages that are not received at our office.
When returning orders in full, free gifts must also be returned. No refund of any kind will be issued until the free gift is received.
Gift recipients may return items for an exchange or store credit when original order number is provided.
We reserve the right to deny a return request if excessive returns history is indicative of wardrobing.
Free gifts are not eligible for exchange.
To begin your return, submit an RMA at sigmabeauty.com. Once your RMA is accepted, you will receive a confirmation email with further instructions.
contact@sigmabeauty.com
Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction. We understand how important it is to find the perfect products for your home. We want to make sure you are 100% satisfied!
You may return products subject to the conditions described below. Return shipping is free for orders over $65. Refunds will be issued in the form of the original payment and will arrive within 10 business days from the time of the processed return.
For any authorized return where the order value was equal to or above $65, we’ll cover the return shipping for packages being shipped from the continental U.S. For orders under $65, the customer is responsible for the return shipping cost.
Clothing/loungewear products may be returned or exchanged within 30 days, and must be unworn and returned in original packaging with all tags attached/included.
Essential oils are final sale.
care@sijohome.com
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be refunded.
If you need to return your purchase, send us an email at orders@sovereigncode.com
60-day return policy.
Brand lifetime guarantee.
800-430-0969
sales@sterlingforever.com
Please contact operations@stojo.co for any product inquiries or return requests. In light of Covid, we are allowing customers to keep their product with full refund offered, if they are not satisfied with the purchase.
help@stojo.co
If for some reason you are not satisfied with your order we will happily exchange or refund your purchase within 30 days of shipment confirmation. All items must be returned in unworn condition with original tags. Please email or call us for assistance in exchanging your item as we will be able to help you find a better fit.
To return your item by mail, please include the packing slip receipt.
You have 30 days from the date of your delivery to return your order, that has been authorized by a customer representative, for a full refund. Sale items and mark-downs are final sale and cannot be returned. Unfortunately, we do not cover the cost of shipping, however, if your item is damaged upon arrival please contact us and sen it back free of shipping charges for replacement or full refund. Once your return has been authorized, please include your shipping label and invoice in the original package. Indicate the item(s) being returned and the reason for your return. Once we hace received your item, a refund will be issued in 7-10 business days.
jessica@tulestemarket.com
Items must be returned within 60 days of purchase for a full refund.
Unfortunately, there are certain items we cannot accept as a return:
Items with "Do Not Remove" tags removed
Items that were previously exchanged can be returned, but not exchanged a second time
I've submitted my return online. What happens next?
Your return request will be processed within 14 business days of receiving your package. You'll get an email confirmation when we've initiated a refund.
Can I use one label for multiple packages in the same return?
No, you'll need to use a different shipping label for each package. Make sure the returned items in each package are represented on the return form.
Is there a shipping charge for returning an order?
If you're using our pre-paid label, returns are free on all purchases. U.S. standard shipping only. All other terms & conditions of our return policy apply, including return restrictions. Offer subject to change without notice.
How do I track my return?
If you've submitted your return request online, you can find your tracking information on the Order Status email. If you already have the tracking number, you can enter it here.
I need to reprint my return documents. What should I do?
Go to https://returns.narvar.com/upwest/returns.
Enter the last name from your billing info and the order number
Click the link under "Self-Service Exchanges & Returns" that says "Print Your Return Label"
Note: You must use your return label within 30 days of the return order being placed. A new label can be created if the first one has expired.
I received a return form and a shipping label in my package. Can I use these instead of completing my return online?
If you've already gone through the online returns process and created a new label, use the one you created online. If not, you can use the prepaid label to return via UPS.
I do not have the original packaging. What should I use to package my shipment?
You can use any standard shipping package that meets the carrier requirements.
How do I find my order number?
Your order number can be found in the order confirmation email, or on the packing slip attached to the package originally shipped to you. screen capture of order confirmation email
When will my refund be credited back to me?
Please allow 14 business days after your return has been processed. It may take additional time before your refund appears in your bank account.
If item arrives damaged or defective, w&p will replace!
wanp-orders@source4.com
zerOz
Stuff happens … you may want a different color or design or you just can’t let go of a few credit cards. Please send your un-used wallet back to zerOz for an exchange or a return.
Returns must be made within 30 days of the order shipment date.
Original cost of shipping is non-refundable and additional return shipping charges may apply.
Your zerOz must still be in new condition and not used. Please send back with all original packaging materials.
Please contact exp@zeroz.com to initiate your return.
