Returns by mail are accepted if they arrive at our warehouse within 30 days of your delivery date. For an easy return by mail, use the return shipping label we’ve included in your box and drop your package off in the mailbox or any USPS post office. If you no longer have your return label or did not receive one, please contact us.

We offer returns on all items within 30 days of when the order was received. We only accept returns that are in unworn, original condition with tags attached. Unfortunately we do not offer exchanges. A $6.00 re-stocking fee will be deducted per return. Worn items returned are subject to a $30 processing fee. Please reach out directly to help@bbdakota.com for assistance with returns and additional questions.

We hope you are completely satisfied with your purchase. If, however, you need to return an item, Blind Barber accepts merchandise within 30 days of purchase, no questions asked. To return an item, please email us at sales@blindbarber.com.  Include your name, order number and the reason for return so that we can continue to improve our product and service. From there, we'll promptly issue a refund. 

vinnie@blindbarber.com

Due to COVID-19, we are not accepting returned product nor are we expecting our customers to process returns at the post office.

However, if you are not satisfied with your Blue Planet Eco-Eyewear, you can easily request a refund or exchange them within 14 days of purchase by emailing hello@blueplaneteyewear.com.  Please include your name, your order #, the style # and the reason for refund request or exchange of your purchase. 

Want to exchange? A shipping fee of $5.95 will be applied to all exchanges of product – we will only process 1 exchange per purchase.• Want a refund? Shipping fees are not refundable.  • Did your order arrive damaged?  Please send an image of your damaged product to hello@blueplaneteyewear.com with your name, order # and style #.  We will happily replace within 14 days of purchase.

805-684-5912

hello@blueplaneteyewear.com

Boarding Pass is proud of its products. We believe in the quality of our goods. If you would like to return your purchase, please do so in its original and unused condition, within thirty (30) days of shipment by us. Please note that if your item is used, not in the original condition and not re-sellable, we offer a store credit.

Help@boardingpassnyc.com

We offer free returns for all watches in new condition purchased on our website. You have 30 days from the day you receive your shipment to postmark your items for return. Use the pre-paid return label included in your original shipment. 

866-408-1600

support@bredawatch.com

No retuns accepted unless merchandise arrived damaged. 

201-213-4269 
orders@brittanypaige.com

Damages: Our candles are all packaged to the best of our ability to protect from damage during shipping. Should you receive a package with damaged product, please email us at info@brokentopcandleco.com within 7 calendar days of receiving your product. Please do not discard any shipping materials until a claim has been filed.

Returns & Exchanges: If buyer is for any reason unsatisfied with product selection, an exchange or return may be made within 7 calendar days of receiving the product. Candles and their containers must be in the EXACT condition received; have not been lit, scratched, labels removed, and in original packaging, etc.. Buyer will be responsible for return shipping costs. Please contact us for more information regarding returns at info@brokentopcandleco.com

orders@brokentopcandleco.com

Returns made within 14 days will be valid for refund. Returns made within 30 days of the order date will be valid for store credit. Any store credit we issue will be valid for one year from the date of issuance. 

*Please note that all Sale items that end in $.97 are final sale and cannot be returned nor exchanged. 

EXCHANGES:

All exchanges must be done within 30 days of order date.

*Please note: We are only able to exchange items for a different color/size of the same item and is dependent on current stock.

RETURNING ITEMS (INSTRUCTIONS):

1. Returning items is super easy. Click here to go to our Returns Center.

2. Enter your email used to place your order. A link will be sent to your email to start your return.

3. Click which items you would like to return and the reasons for each item. 

4. You will see an estimated refund minus the cost of the return label.

5. Confirm that you want to return your items and it will generate a pre-paid mailing label (You will get an email with the return label as well in case you can't print it immediately).

6. Pack up your items and send them back within 14 days of confirmation of return.

7. Once the warehouse receives your return, please allow 24-48 hours on business days for refund confirmation. If you are exchanging, your exchange items will be sent out within 48 hours as well. 

If you have any questions, feel free to email us at support@brooklyncloth.com.

TERMS OF AGREEMENT:

Brooklyn Cloth reserves the right to reject returned items in the event that said items appear to be worn, torn, or in any way altered from their original form at the time of purchase. 

Brooklyn Cloth does not refund shipping costs.

The warehouse must receive return items within 14 days of the return/exchange approval. Items received after this time may be rejected.

Price Adjustments: We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order’s shipment date. A store credit will be given for the price difference. Please contact support@brooklyncloth.com with your order number.

support@brooklyncloth.com 

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Candles that have been lit are ineligible for returns or exchanges.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cancelledplans.us.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cancelledplans.us and send your item to: Cancelled Plans LLC, 212 Broadway East P.O. Box 20511, Seattle, WA 98109, United States.

We offer returns on all items within 30 days of when the order was received. We only accept returns that are in unworn, original condition with tags attached. Unfortunately we do not offer exchanges. A $6.00 re-stocking fee will be deducted per return. Worn items returned are subject to a $30 processing fee. Please reach out directly to help@bbdakota.com for assistance with returns and additional questions.

30 Days to Initiate a Return
You can initiate a return for unused items within 30 days of delivery for a refund.
Please contact support@denydesigns.com to initiate your return.

We accept returns or exchanges within 14 days of shipment provided the item(s) have not been worn, used or washed. Please email Service@electricyoga.com to receive a Return Authorization and the customer will receive an RA Number to go ahead and ship their return. Once received, Electric Yoga will provide a refund within 3 days of receiving the unworn items. If you want to exchange an item for another size or color please email your request to service@electricyoga.com and we will ship the new item to you once we confirmed your return shipment has been sent.

 213-550-2950

Check merchandise immediately. All claims of damage or exchanges must be made within 30 days of receipt of goods with prior notification by email ONLY. Refunds or exchanges are given at customer’s request. Customer is responsible for return shipping fees unless goods are damaged or defective. Any items with sign of wear, label changes, etc, will not be accepted. To return an item, please contact us by email first at sales@emoryparkclothing.com for instructions. Please include your order number. By shopping with us, you agree to our terms and conditions.

sales@emoryparkclothing.com

Please email express@27augustapparel.com or call us at 213-514-5868 to initiate your return. We want you to be satisfied with your purchase, but if you need to make a return for any reason, the items must be postmarked within 30 days of the delivery date to be eligible for a full refund.           

To be eligible for full refund, your items must meet the following conditions:  

1. Items must be postmarked within the 30 days of delivered date. ** 

2. Items must be returned unworn, unwashed, undamaged, and unused condition with original condition.

For exchanges via mail, we suggest you place a new order for the item you want and follow the return procedure for the item you wish to send back.

Shipping and handling charges are non-refundable.

If you are not 100% satisfied with ESW Beauty products, you may return unused or gently used products to us within 1 year. Let us know at help@eswbeauty.com and we will make it right! We will refund you the full amount of your purchase, minus shipping. Shipping fees are not refundable.

If the product is unused or a gift, you can also exchange it for another ESW Beauty product, refunding or charging the difference.

help@eswbeauty.com

Express MRKT partners will gladly accept returns within 30 days. Please return item(s) by mail using the prepaid label and packing slip found included with your purchase.

Support@shopfelixgray.com 
646-663-4575

EFMJUSA wants you to be completely satisfied with your purchase.

Returns are accepted for refund, exchange or store credit within 30 DAYS of purchase. Merchandise must have all original tags and labels attached, must not have been worn, altered or washed, and must be in a new and unused condition. Merchandise marked as "final sale" are not eligible for return, exchange or store credit.

Only merchandise purchased from express.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.

In the event that we ship the wrong item, or the item is defective, FMJUSA will cover the shipping cost to have it sent back, as well as the replacement being sent to you. For all other returns/exchanges, the buyer is responsible for the return shipping to FMJUSA.

To initiate a return, please email us at cs@fmjusainc.com with the following information.

• Order Number
• Style/s you would like to return or exchange
• Reason for return or exchange
• If only returning, please specify refund or store credit

We will get back to you within one business day with a return authorization number.

cs@fmjusainc.com

For free returns, please reach out to us at hello@fourlaps.com for a return label.  All items should be unworn, unwashed, and undamaged with the hang tags still on. Refunds will be processed in 5-10 business days after receipt, and to the original form of payment.
 

(Note: Shipping fees are not refundable).

hello@fourlaps.com

General Returns
If you wish to return the product for whatever reason, we have a 30 day satisfaction policy. Simply contact customer service at support@foxybae.com and we will be happy to assist you. Due to safety and usage, liquids items are non refundable. Sale items as well as purchases older than 30 days will not be eligible for returns. It is important to note that all items purchased using a promotion, sale or coupon code are Final Sale and can not be returned.

Note: Should you choose to return a Final Sale item, FoxyBae reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Returning an item

Please follow the steps below to enable us to process your return:

1. Contact our customer service either through e-mail or phone to create a return ticket.
2. Re-pack the product(s) in its original packaging and include all warranty cards, manuals and accessories and protective packaging. (To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.)
3. Fill out the back of your invoice noting reason for return. This will help you to provide us with the details that will make your return process as fast and simple as possible.
4. Send the package, with the completed returns form, to the address below. For your protection we recommend you use a registered delivery service, insured to the value of your parcel.

FoxyBae Returns
4801 Pembroke Rd.
Hollywood, FL, 33021

Note: A copy of your original receipt or printed order confirmation email must be attached to this form. Any item sent to FoxyBae without receipt of purchase will be returned to sender. Unless you have written authorization from FoxyBae.

We will notify you via e-mail when we have processed your refund. Shipping and handling charges are not refundable unless the product was damaged during delivery or if the wrong item was shipped.

*We recommend shipping your tool via a carrier who issues a tracking numbers and requires a signature. Please ensure that your package is protected during transit, we are not responsible for tools that are damaged or lost during the shipping process. Please DO NOT SEND IN A PADDED ENVELOPE*

Should you have any questions or order inquiries, please contact our customer service department at 954-326-3932 or office@foxybae.com

If you’re not completely satisfied with your purchase, all USA orders can be returned free of charge using our pre-paid service with the USPS. All items must be returned unworn in their original packaging and within 60 days of receipt. To return your items please follow the guide on your delivery note.

If you have any other issues in relation to your order please
contact customerenquiries@golausa.com

Returns accepted within 15 days of delivery and must be unused. 

amanda@harperari.com

If you need to make a return, please reach out to please@hidrate.me within the first 30 days after receiving. 

Hey, sometimes things don't work out, THAT'S OK! We want our customers to feel confident while shopping with us and we will gladly help provide the best shopping experience possible. Should you need to return or exchange your items, We love you and want you to LOVE your dew!

Honeydew Intimates maintains a 30 day return policy. No refunds or exchanges will be provided 30 days after purchase. Due to state law, items much be in new unworn condition with the original price ticket.

emcs@hdew.net

818-717-9717

We accept returns initiated within 30 days of delivery of your order. To be eligible for a return, items must be unused and in their original packaging.  To complete a return, please email hello@joannamaxham.com with your Order Number and reason for return. We will get back with you with a return confirmation number which must be included in your return shipment and a prepaid UPS return label. You may use another carrier of your choice, however we recommend that you use trackable service and insure the package. We are not responsible for lost or missing packages.

Returns must be mailed within 5 days of receiving your return confirmation number. Returns mailed more than 5 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.

We accept returns of unused items with tags and a valid packing slip within 30 days of delivery for a full refund.
You will have to pay for the cost to send the item back. Please feel free to ship your return with the carrier of your choice.
305-418-0809

KAANAS will honor EXPRESS return policies. Please be advised that KAANAS orders cannot be returned at EXPRESS locations. To start a return, you may request a return label and instructions from info@kaanas.com. Our customer service hours of operation are Monday - Friday 9AM- 6PM EST. We will respond within 48 hours of receipt of your email on regular business days. All emails received on weekends will be answered the following Monday. KAANAS will honor EXPRESS return policies. Please be advised that KAANAS orders cannot be returned at EXPRESS locations. To start a return, you may request a return label and instructions from info@kaanas.com. 

You have 30 days after the original purchase date to request a return for a full refund if the return is:

• Unworn• Unwashed• Undamaged• Defective• Packaged in the original shoe box with all original brand filling and labels

Requesting return labels

1. Please send an email to info@kaanas.com with your Name and PO#2. Send your purchase back to us using the UPS pre-paid label provided.

Sending your package

1. Securely repackage your merchandise. Cover or remove the original mailing address labels. NOTE: Please do not use your shoebox as your shipping container.2. Ensure the merchandise is properly packaged, using the original stuffing.3. Affix the UPS pre-paid shipping label to your package. Please keep a copy of our email with the tracking details of your return.4. Once your return arrives back at our distribution center please allow up to 14 business days for us to process your return. You will receive an email confirmation once your return has been processed.

REFUNDS

NOTE: Original shipping charges are not refundable, and all refund requests will incur a $7.50 fee for shipping the package back to our distribution facility. This will be deducted from the total amount refunded.

Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 30 days of the original purchase. All orders returned after these 30 days will be returned to the customer.

Once your refund is processed please allow an additional 5 business days for the credit to show up in your bank statement. We will, of course, try to process it as quickly as possible.

CONTACT US: If you need to speak to one of our customer service specialists regarding returns please do not hesitate to email us at info@kaanas.com for any further information you might need.

wehelpu@kaanas.com

The item is your responsibility until it reaches us.  Regrettably, any original shipping cost is not refundable. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse unless sent via special delivery.

To process your return please write to asklab@lordandberry.com to obtain the return address, the Return Authorization Number (RAN) for your order, and return form that you will have to complete and return in the parcel with your original invoice.  Please do always write to asklab@lordandberry.com confirming your FULL NAME, ORDER NUMBER, AND ZIP CODE. Please note either for partial or full return or exchanges - returned items should be untouched and in their original packaging. 

We will be unable to accept the return of any item where there is evidence that the following instructions have not been followed. The item must unused and should be returned in its original packaging with any enclosed documentation. Other care guidelines: Avoid contact with perfume, deodorant, hairspray, or water.  Handle with care and do not apply any unnecessary force.

asklab@lordandberry.com
web.usa@lordandberry.com
401-771-6353

We provide prepaid return labels for unworn items in original packaging within 30 days of purchase. Damaged/Defective Item: Please contact us mhq@shopmachete.com to file a claim and we will a get a replacement sent out straightaway! 

mhq@shopmachete.com

Our policy lasts 15 days. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us at 323-645-7456, or send us an email at info@materiae.com for a return authorization number.

info@materiae.com

323-645-7456

Return Authorization Required. Email the CS account. 

CustomerService@MeMoi.com

RETURNS

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!

We will gladly accept unworn, unaltered or unused merchandise in sell-able condition for a full refund within 21 days of purchase.

How to Return:

Go to the following link (http://www.urbanexpressions.net/pages/return-policy) to complete your RMA Request Form. Someone will review your request, verify your information and email you back with further instructions.
Please keep merchandise in its original packaging and enclose a copy of your RMA form inside of the box.
Please indicate the RMA number on the outside of the box where it is visible. Without this RMA number, the processing of your return may be delayed and/or denied.
If a pre-paid shipping label is needed, customer service can provide one for a fee of $15. Please make sure to indicate how you wish to return your merchandise in your RMA request form.
Drop the package off at your nearest FedEx drop-off location.
Please allow 14 business days for us to receive and process your return merchandise.

We'll refund the price of the merchandise including any taxes you were charged (excluding duties and all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

EXCHANGES

At this time, Urban Expressions does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to back to our website to submit a new order for your new items.

*Urban Expressions is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.

 website@urbanexpressions.net

We find that we have remarkably low return rates and are proud of the high quality product we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to work with you to resolve this issue. If you are unhappy with your purchase and would like to receive a refund or store credit please contact us at info@msskincare.co within 30 days of your purchase and a return mailing address will be provided. Exchanges will not be offered. All items purchased on sale, or using a promotional code, are final.

We will offer a refund or store credit for the cost of the item paid, but not the cost of shipping. You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because MS Skincare will not be responsible for lost returns. The product must be returned in the original packaging with the original packing slip, your name, and the reason for the return.

Upon our receipt of the returned product, a full refund or store credit minus the cost of shipping, will be issued promptly.

*In the case of a defective or broken product, please email us photos of the product to info@msskincare.co

How soon can I expect my order?
Our goal is to ship your order as quickly as possible. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday), regardless of the shipping option selected. Orders are typically shipped within 1-3 days, but we do not guarantee a specific ship date. If you need your order by a specific date, please contact us. Please note that transit times for each shipping carrier may vary. MS Skincare is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. Express shipping options and any other third-party fees are non-refundable.

info@msskincare.co

ONE SIX FIVE is dedicated to creating a positive shopping experience for our customers. If for any reason you are unsatisfied with a purchase, you may return it to our studio within 15 days of purchase. We do not accept returns on discounted or sale items. The customer is responsible for all return shipping costs. Original shipping costs will not be refunded. To return an item, please email us first at hello@onesixfivejewelry.com and we'll provide you with our studio address. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. ONE SIX FIVE is not responsible for items damaged or lost in transit.

740-816-4877

hello@onesixfivejewelry.com

Each Phat Buddha piece is made and sent with love. We guarantee our merchandise to be free of manufacturing defects. Phat Buddha will gladly offer a full refund or exchange on online orders within 14 days from receipt of goods. Merchandise must be unwashed, unworn, unused or defective with original tags attached. To initiate a return or exchange, please contact hello@phatbuddhawear.com or complete the below form. Please include your order # in your message of below form.

fulfillment@phatbuddhawear.com

You may return unworn, unwashed and unaltered items purchased from Pocket Square Clothing for a full refund, exchange, or store credit within 30 days from receiving your order. Any items that are returned damaged or worn will not be refunded or returned. If there are mistakes or issues with your product or order upon receipt, we will gladly make exchanges or refunds. Please contact us at support@pocketsquareclothing.com with the order number and item(s) you wish to return or exchange. No refunds or adjustments will be made for any original shipping and/or handling charges. At this time we do not offer free shipping for returns or exchanges unless mistakes or issues are made on our behalf.

Pure Aura will gladly accept returns on unopened / unused orders placed within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

info@pureaurabeauty.com

213-741-2353

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and sale items cannot be returned for a refund.Naturally, we cannot take returns on any opened/used products.

You can always exchange or return an order (within the contiguous U.S.) if the items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) in their original packaging. The return request is submitted within 30 days of when the order was placed.
  

support@s3.gorgias.io

We want you to love our products as much as we do and if you are not satisfied with your recent purchase we will provide a returns/exchange. For return and exchange please contact support@sheabrand.com within 30 days of purchase, once the return has been accepted please ship unopened goods back to the address provided. Once your package has been received, your refund/exchange will be issued within 5-7 business days back to your original payment method or original shipping address.
Please note shipping fees and restocking fees may be deducted from your refund.

support@sheabrand.com

347-601-9002

30 days. Please reach out to support@shiraleah.com for return inquires.

312-433-7700

For customers within the US:

We provide a pre-paid return label for our US customers only (who have purchased after June 14 2020)

Contact us to receive authorization of your return and let us know why you are returning the item. This will help us improve your next purchase with us.

Include your Express order number. This will allow us to identify your order.

Package the item(s). Please note that any item and packing to be returned must be in new, unused and resalable condition.

Send the package using the provided pre-paid return label, keep a copy of the tracking number, and mail within the 14-day period.

You will receive an email to confirm your return has started.

contact@sol-sana.com

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be refunded.
 

If you need to return your purchase, send us an email at orders@sovereigncode.com

60-day return policy.
Brand lifetime guarantee.

800-430-0969
sales@sterlingforever.com

Please contact operations@stojo.co for any product inquiries or return requests. In light of Covid, we are allowing customers to keep their product with full refund offered, if they are not satisfied with the purchase.
 

help@stojo.co

For any reason you are not satisfied with your TAI purchase, you may return the item(s) for a refund of the purchase price. You may either request a return shipping label from us via email (US orders only) for $5 deducted from your refund, or you can send via a carrier of your choice to the address below, including your order number in the package.

To return your purchased item, please follow these steps:

1. Ship your Return to TAI Rittichai, Inc. within 30 days of the receive date
2. Make sure your Return purchase is in its original condition, without physical damages and alterations
3. Fully protect your Return item with bubble wrap, packing peanuts, tissue, etc. and enclose in a size appropriate box or envelope.
4. Affix the return label if provided and ship to:

        TAI Rittichai, Inc.
        ATTN: Online Returns
        2275 Huntington Drive #555
        San Marino, CA 91108

customerservice@tai-rittichai.com

Teaspressa's ultimate goal is to serve you! We strive to provide exceptional customer service and a rewarding shopping experience.
If you received the wrong item, shipping was lost, or you are not completely satisfied with your order, let us know.
Due to the nature of some of our products, we cannot accept returns on the LUXE Sugar Cube collection or any opened tea product. Eligible products include all non-consumables. We are happy to offer a replacement or shop credit for certain circumstances.

 customerservice@teaspressa.com

If for some reason you are not satisfied with your order we will happily exchange or refund your purchase within 30 days of shipment confirmation. All items must be returned in unworn condition with original tags. Please email or call us for assistance in exchanging your item as we will be able to help you find a better fit.
To return your item by mail, please include the packing slip receipt.

You can exchange or return all purchases made from The Casery within 30 calendar days of arrival.

customerservice@thecasery.com

You have 30 days from the date of your delivery to return your order, that has been authorized by a customer representative, for a full refund. Sale items and mark-downs are final sale and cannot be returned. Unfortunately, we do not cover the cost of shipping, however, if your item is damaged upon arrival please contact us and sen it back free of shipping charges for replacement or full refund. Once your return has been authorized, please include your shipping label and invoice in the original package. Indicate the item(s) being returned and the reason for your return. Once we hace received your item, a refund will be issued in 7-10 business days.

jessica@tulestemarket.com

Items must be returned within 60 days of purchase for a full refund.

Unfortunately, there are certain items we cannot accept as a return:
Items with "Do Not Remove" tags removed
Items that were previously exchanged can be returned, but not exchanged a second time

I've submitted my return online. What happens next?
Your return request will be processed within 14 business days of receiving your package. You'll get an email confirmation when we've initiated a refund. 

Can I use one label for multiple packages in the same return?
No, you'll need to use a different shipping label for each package. Make sure the returned items in each package are represented on the return form.

Is there a shipping charge for returning an order?
If you're using our pre-paid label, returns are free on all purchases. U.S. standard shipping only. All other terms & conditions of our return policy apply, including return restrictions. Offer subject to change without notice.

How do I track my return?
If you've submitted your return request online, you can find your tracking information on the Order Status email. If you already have the tracking number, you can enter it here.

I need to reprint my return documents. What should I do?
Go to https://returns.narvar.com/upwest/returns.
Enter the last name from your billing info and the order number
Click the link under "Self-Service Exchanges & Returns" that says "Print Your Return Label"
Note: You must use your return label within 30 days of the return order being placed. A new label can be created if the first one has expired.

I received a return form and a shipping label in my package. Can I use these instead of completing my return online?
If you've already gone through the online returns process and created a new label, use the one you created online. If not, you can use the prepaid label to return via UPS.

I do not have the original packaging. What should I use to package my shipment?

You can use any standard shipping package that meets the carrier requirements.

How do I find my order number?
Your order number can be found in the order confirmation email, or on the packing slip attached to the package originally shipped to you. screen capture of order confirmation email

When will my refund be credited back to me?
Please allow 14 business days after your return has been processed. It may take additional time before your refund appears in your bank account.

If item arrives damaged or defective, w&p will replace!

wanp-orders@source4.com

Stuff happens … you may want a different color or design or you just can’t let go of a few credit cards. Please send your un-used wallet back to zerOz for an exchange or a return.

Returns must be made within 30 days of the order shipment date.

Original cost of shipping is non-refundable and additional return shipping charges may apply.

Your zerOz must still be in new condition and not used. Please send back with all original packaging materials.

Please contact exp@zeroz.com to initiate your return.