EXPRESS MARKETPLACE FAQ
A: Express Marketplace is a collection of labels and shops we love, curated by us, especially for you.
A: You will find the Express Marketplace moniker in the product description of each Marketplace product. Each Marketplace item will be tagged with a phrase or icon on the product page indicating that it is a Marketplace item, sold and shipped by another Brand.
A: If there is an issue with your Marketplace product or general questions for the seller, please contact them directly. You can find this information in your confirmation email from when you placed your online order or on express.com under "My Account" in Online Orders.
A: Tracking information can be found in the Online Orders section of My Account. The ship confirmation email will also contain the tracking information.
A: Since Express Marketplace items are sent directly by the Seller, you will be charged separately for the shipping of items from each Seller in your order. As you check out, you will see a separate line with the associated shipping charges for each Seller. Express Marketplace items do not qualify for Express' flat rate shipping and $50 free shipping threshold.
A: Express Marketplace items are brought to you directly from the various sellers in our network. Therefore, all shipping and returns have to be coordinated by each seller. There may be other products offered within the website by the same brand that Express buys the inventory and therefore can provide the same shipping and returns arrangements as any other Express product. Please note, that any Marketplace item will be clearly marked as Express Marketplace so that they are easy to identify.
A: Loyalty customers will earn Express Insider points and rewards based on Express Marketplace purchases; however, Express Insider earned rewards cannot be redeemed on Express Marketplace purchases. All Express promotions, discounts and coupons are excluded from Marketplace items. Other restrictions and exclusions may apply.
Q: Can I use gift cards?
A: Yes, you are able to use Express gift cards on Express Marketplace products.
Q: How do I share feedback about my experience with a seller?
A: Contact Express customer service at: (888) EXP-1980
A: Yes, you can use your Express Credit Card on Express Marketplace products. Loyalty customers will earn Express Insider points and rewards based on Express Marketplace purchases; however, Express Insider earned rewards cannot be redeemed on Express Marketplace purchases. Other restrictions and exclusions may apply.
A: If you are interested in selling your products in the Express Marketplace, please contact us at ExpressMarketplace@express.com.
A: Marketplace sellers are unable to adjust the price for a previous purchase.