Our express.com Pick Up service gives you the option of ordering items from express.com and picking them up at your preferred Express store.

1. Place an order online and select Pick Up at checkout
2. You’ll receive a confirmation email when your order is ready
3. Drive up to your designated parking area prior to 5:00 p.m. local time and call the phone number listed in your email
4. We’ll bring your order out to your car

To help keep you safe, we are working to offer curbside pick up at select Express stores.

Orders placed prior to 2 p.m. will be available for same-day pick up at your preferred location. Orders placed after 2 p.m. will be available for pick up the following day. 

Yes! You can apply any eligible discount or promotion when you check out on express.com.    

Yes, you can add or change the Pick Up Person by editing that section at checkout.    

In order to get your order ready as soon as possible, orders are processed immediately. The pick up location cannot be changed after the order has been placed. Give us a call at 1-888-397-1980 and we’ll help you place an order in your preferred location.      

Your “Ready for Pick Up” email or text notification (This is a separate notification from your order confirmation and includes a barcode).

Once you arrive:

1) Some locations may have reserved parking spaces for expedited pick up. If so, look for the designated express.com Pick Up sign.

2) Your online payment is authorized, but you will not be charged until you pick up your order.

Once your order is ready, you’ll get a pick up notification via email or text notification. If you selected an alternate Pick Up Person, they’ll also get the email.
Your order will be held at the store for 4 days after your Ready for Pick Up notification is sent. If it isn’t picked up within that time, we’ll cancel the order and you won’t be charged.

Just ask an associate for help and they’ll be happy to direct you to the pick up area!  

We’ll only charge your method of payment after your order has been picked up. However, we may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note that Express doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.      

Pick up orders can be canceled by calling Express customer service at 1-888-397-1980.  

Buy Online, Pickup In Store or Curbside orders can be returned by visiting your nearest open Express retail location.  Curbside return service for purchases is not offered.

Sometimes items sell out before your order gets to the store. We do our absolute best to prevent this, but if it happens, we’ll send you an email to let you know as soon as we can. We’re sorry for any frustration this may cause.      

Limited time offer. Valid for Buy Online Pick Up In Store orders of $50 or more only. Limit 1 per customer. This offer is nontransferable. Bonus Express Cash only valid for the individual assigned to the Express Insider loyalty account to whom the Express Cash was issued and cannot be used by anyone else. Bonus Express Cash must be redeemed within 30 days of Express Cash being applied to your loyalty account and offer cannot be replaced once expired. Minimum purchase requirement amount is net of any discounts. Sales tax, Express Marketplace items, gift cards, gift boxes, donations and shipping and handling are not included in the total minimum purchase calculation. Once the order is picked up, Bonus Express Cash will be applied within 4-6 weeks into your Express Insider account. A separate email will be sent to you when the Bonus Express Cash is available. Discount taken after any other offers or discounts are applied. Not valid on select Featured Brands including Express Marketplace items or previous purchases. Taxes payable after discount deducted. Discount lost on returns. Cannot be used to purchase Express gift cards. Valid at Express, Express Factory Outlet stores and Express Men stores only in the U.S. Express reserves the right to rescind or withdraw this offer at any time. For full terms and conditions see express.com/insider. Offer valid only in U.S.