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RETURNS & EXCHANGES

  • Return Policy
  • U.S. Returns
  • International Returns
  • Gift Return / Exchange

Return Policy

Express accepts returns and exchanges made within 90 days of purchase. Merchandise purchased from Express.com may be returned by mail or to any Express store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but Express will ship any exchanged merchandise free of charge. Express.com cannot handle returns or exchanges of purchases made in an Express store. All Express special occasion dresses are delivered with an attached dress tag. Please decide if you are completely satisfied with your dress before you remove this tag.

U.S. Returns

We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will also not accept returns and exchanges that were purchased in our Canada stores.

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

Without a valid original receipt

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.

Exchange/Return by mail using the prepaid label for ease and convenience

Check one of the four boxes on the front of the invoice, Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund, unless you are returning shoes. We offer free returns for shoes. Refunds will be issued in the form of original payment.

Exchange/Return by mail on your own

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. (Prepaid labels only available for U.S. orders). Packages must be returned prepaid.

U.S. Returns Address

Express Returns Dept.
6759 Port Road
Groveport , OH 43199

Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

International Returns

Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

International orders are not eligible for free returns.

Express stores in the United States can only accept returns and exchanges from Online orders delivered to U.S. addresses. Canadian stores cannot accept returns from Online orders.

International Returns Instructions

Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at customerservice@express.com.

Return/Exchange

If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check 'If this was a gift: Refund Me,' a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box 'If this was a gift: Refund the Giver,' the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.

If you have received a gift from express.com that you would like to return to an Express store, simply bring the merchandise and the accompanying gift receipt to the store. You will receive a merchandise credit.