Returns & Exchanges

Something didn't work out? No worries — returning and exchanging items is easy. Just choose an option below and follow the steps.

Start your return & exchange request online

Click below to start the easy step-by-step process. After printing your shipping label and return form, attach it to the package and send it on its way.

Read the express.com Return and Exchange Policy for details.

Start My Return or Exchange

Visit your nearest Express Store

Visit or find a different Express Store to exchange or return your items free of charge. Be sure to bring a copy of your shipment invoice and original form of payment. Read our U.S. & Canada Express Store Return Policy for more details.

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Returns & Exchanges FAQs

What are my return/exchange options?

You can return/exchange the items purchased online in two ways:

  1. Return by Mail

    1. Self-service online returns/exchanges
    2. Use your own shipping label or preferred carrier
  2. In-store returns/exchanges


  1. Return by Mail

    1. Self-service online returns/exchanges

      1. Click "Start an Exchange or Return" above
      2. Use your order number or log-in to select the items you want to return
      3. Review and submit
      4. Print the return label, attach it to the package and drop it off at your local carrier
    2. Use your own shipping label/preferred carrier.

      If you'd rather return the package on your own, use one of the return addresses below. Packages will be shipped at your expense. Be sure to keep a record of your tracking information.

      Canada
      Landmark Global
      4240 Harvester Road Unit 2
      Burlington, ON L7L0E8, Canada

      International
      EXPRESS International Returns
      30 Transport Drive
      Walton, KY 41094

      U.S.
      EXPRESS Returns
      30 Transport Drive
      Walton, KY 41094

  2. In-store

    Items must be returned/exchanged within 90 days of the purchase date. Items cannot be returned or exchanged to stores outside the U.S. or Express Factory Outlet stores. If you're returning a purchase at a U.S. Express store, please review our U.S. Express Stores Payment & Return Policy.

Return/Exchange Restrictions

Unfortunately, there are certain items we can't accept as a return/exchange.

  • Gift cards (both e-gift cards and physical cards)
  • Items with "Do Not Remove" tags removed
  • Items that were previously exchanged can be returned, but not exchanged a second time
  • Personal care products, including fragrances, or items with lithium ion batteries may not be eligible for online returns. They can be shipped on your own or returned to stores
  • Items purchased at an Express or Express Factory Outlet store can't be returned online
I've submitted my return/exchange online. What happens next?

Your return/exchange request will be processed within 14 business days of receiving your package. You'll get an email confirmation when we've initiated a refund. International returns will take additional handling time to process.

If you're exchanging an item, keep in mind availability for your desired exchange may differ at the time of processing. If something is no longer available, a customer representative will contact you to select a new item.

How is my refund calculated?

You'll get your original payment minus any discounts and fees. If you're using our prepaid return label, $6.99 will be deducted from your refund. Taxes may vary from the original order.

Can I use one label for multiple packages in the same return?

No, you'll need to use a different shipping label for each package. Make sure the returned items in each package are represented on the return form.

Is there a shipping charge for returning an order?

If you're using our pre-paid label, $6.99 will be deducted from your refund — unless your product is eligible for free returns.

How do I track my return?

If you've submitted your return request online, you can find your tracking information on the Order Status page. If you already have the tracking number, you can enter it here:

Track Returns
How do I return or exchange a gift?

In order to return/exchange a gift online, you'll need the last name of the person who ordered the gift, as well as the order number on the packing slip. Or, you can return your gift to a U.S. Express store.

What happens if I want to exchange for a different priced item?

If your exchanged item costs more than the original item, a customer service representative will call to collect the additional amount. If your exchanged item costs less than your original item, a refund will be sent to the original payment method

I need to reprint my return documents. What should I do?
  1. Go to https://www.express.com/status/order-status.jsp
  2. Enter the last name from your billing info and the order number
  3. Click the link under "Self-Service Exchanges & Returns" that says "Print Your Return Label"

Note: You must use your return label within 30 days of the return/exchange order being placed. Returns/exchanges must be made within 90 days of the original purchase

Are there any items that are not eligible for an online return/exchange?

Unfortunately, there are certain items we can't accept as a return/exchange.

  1. Gift cards (both e-gift cards and physical cards)
  2. Items with "Do Not Remove" tags removed
  3. Items that were previously exchanged can be returned, but not exchanged a second time
  4. Fragrances, some personal care products or items with lithium ion batteries may not be eligible for online returns. They can be shipped on your own or returned to stores.
  5. Items purchased in an Express or Express Factory Outlet store can't be returned online
What if I can't access my order online but want to make a return/exchange?

Having trouble? Contact Customer Service at (888) 397-1980 for help, or make your return/exchange in-store.

I received a return form and a shipping label in my package. Can I use these instead of completing my return online?

If you've already gone through the online returns process and created a new label, use the one you created online. If not, you can use the prepaid label to return via UPS.

Can I exchange or return an online order placed by an associate from an Express store?

Yes, online orders made in-store can be returned online.

What is your return policy for international customers?

Orders shipped to addresses outside the U.S. cannot be returned to stores, and must be returned by mail. Follow the online return process and then ship your package to one of the following addresses.

Please note: A prepaid shipping label will not be provided. International orders do not qualify for exchanges. International orders will take additional handling time to process.

CANADA RETURNS/ EXCHANGES:
Landmark Global
4240 Harvester Road Unit 2
Burlington, ON L7L0E8, Canada

FOR OTHER COUNTRIES:
EXPRESS International Returns
30 Transport Drive
Walton, KY 41094

If you don't want to use the online return/exchange process, you can use the template below to ship it on your own.

Express_returnslip.pdf

What is your return policy for APO, FPO and DPO shipping addresses?

The online return/exchange process can be used to create the packing slip, but a shipping label will not be provided.

If you don't want to use the online return/exchange process, you can use the template below to ship it on your own.

Express_returnslip.pdf

I do not have the original packaging. What should I use to package my shipment?

You can use any standard shipping package that meets the carrier requirements.

How do I find my order number?

Your order number can be found in the order confirmation email, or on the packing slip attached to the package originally shipped to you.

Can I return items I bought in an Express store via the mail-in process?

No. Self-service returns/exchanges can only be used only to return or exchange items that were ordered online, including items ordered online by a store associate on your behalf. For more information on returns for in-store purchases, please refer to our store return policy.

When will my refund be credited back to me?

Please allow 14 business days after your return/exchange has been processed. It may take additional time before your refund appears in your bank account.

What's the return/exchange policy for Express Factory Outlet Stores?

Click here for our Express Factory Outlet payment and return policy.

NOTICE TO CUSTOMERS PURCHASING IN EXPRESS STORES CONVERTING TO EXPRESS FACTORY OUTLET LOCATIONS:

Stores converting from Express locations to Express Factory Outlet locations will be unable to process returns, exchanges or price adjustments for Express items once they are converted. Please see below for details on our recent conversions:

On January 26, 2017, the Express retail store at Genesee Valley (Flint, MI) converted to an Express Factory Outlet.

On Monday, April 17, 2017, the Express retail store at Harlem Irving Plaza (Norridge, IL) closed to begin its conversion to Express Factory Outlet. The store re-opens as an Express Factory Outlet location on Thursday, May 25, 2017.

If you made a purchase in this location, you still have 90 days from the date of purchase to return or exchange in another Express location. To locate your nearest Express retail store, please visit our Store Locator https://stores.express.com/search. If you need assistance arranging a return after the store's conversion within the 90 day return window, please contact Customer Relations at 1-800-477-8844. Representatives are available Monday through Friday, 8:30am–6:30pm ET.

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