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STORE POLICIES

 

U.S. STORES PAYMENT & RETURN POLICY

METHODS OF PAYMENT

CREDIT CARDS – We accept the following credit cards as payment: EXPRESS NEXT Credit Card, American Express, VISA, MasterCard, Bravo, International Diner's Card, Discover Card, JCB and China Union Pay.

 

U.S. RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value

 

PRICE ADJUSTMENTS

We will process a one-time price adjustment for in store purchases, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Items purchased at Express Factory Outlet stores are not eligible for price adjustments in Express or Express Men stores. Price adjustments are not provided during storewide sales.

 

RETURN PRICE

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

 

OVERCHARGES

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

 

GIFTCARDS

Terms and conditions are applied to GiftCards. Please see the back of your GiftCard for details.

 

ENHANCE YOUR SHOPPING EXPERIENCE

When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including:

  • Previews of new fashion items
  • Advance notification of in-store special events
  • Exclusive mail and/or e-mail incentives
  • Announcements of upcoming sales and promotions

Thank you for allowing us to enhance your shopping experience.

NOTICE TO CUSTOMERS PURCHASING IN STORES CONVERTING TO EXPRESS FACTORY OUTLET LOCATIONS

Stores converting from Express locations to Express Factory Outlet locations will be unable to process returns, exchanges, or price adjustments for Express items once they are converted. Please see below for details on recent conversions:

  • On November 6, 2014, four Express retail stores were converted into Express Factory Outlet locations. These stores are: Katy Mills – Katy, TX, Concord Mills - Concord, NC, Dolphin Mall - Miami, FL, and South Plains Mall – Lubbock, TX.
  • On January 22, 2015, three additional Express locations will convert to Express Factory Outlet locations. These stores are: Fulton Street – Brooklyn, NY, Parkway Plaza – El Cajon, CA, and Governor’s Square – Tallahassee, FL.

If you made a purchase in one of these locations, you still have 90 days from the date of purchase to return or exchange in another Express location. To locate your nearest Express retail store, please visit our Store Locator. If you need assistance arranging a return after the store’s conversion, within the 90 day returns window, please contact Customer Relations at 1-800-477-8844. Representatives are available Monday through Friday, between 8:30am and 6:30pm ET.

 

CANADA STORES PAYMENT & RETURN POLICY

METHODS OF PAYMENT

CREDIT CARDS – We accept the following credit cards as payment: EXPRESS NEXT Credit Card, American Express, VISA, MasterCard, Bravo, International Diner's Card, Discover Card, JCB and China Union Pay.

CANADA RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased in our Canada stores based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will not accept returns and exchanges that were purchased online or outside of Canada. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.

WITH A VALID ORIGINAL RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.

PRICE ADJUSTMENTS

We will process a one-time price adjustment for items purchased in our Canada stores, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Price adjustments are not provided during storewide sales.

RETURN PRICE

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

OVERCHARGES

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

GIFTCARDS

Terms and conditions are applied to GiftCards. Please see the back of your GiftCard for details.

ENHANCE YOUR SHOPPING EXPERIENCE

When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including:

  • Previews of new fashion items
  • Advance notification of in-store special events
  • Exclusive mail and/or e-mail incentives
  • Announcements of upcoming sales and promotions

Thank you for allowing us to enhance your shopping experience.

 

EXPRESS FACTORY OUTLET STORES PAYMENT & RETURN POLICY

Click HERE for Express Factory Outlet Stores Payment & Return Policy.

 

GENERAL NOTICE OF COMPLIANCE WITH ONTARIO CUSTOMER SERVICE STANDARD

Express is committed to improving accessibility for individuals with disabilities and complying with the mandatory customer standard addressed in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act ("AODA").

FEEDBACK

We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.

Feedback should be addressed to Customer Experience, and can be provided in person, in writing or by telephone to the following:

Customer Experience
1 Express Drive, Columbus OH 43230, United States
1-800-477-88441-800-477-8844
talk@express.com

AVAILABILITY OF DOCUMENTS

You may request a copy of the Company’s Customer Service Accessibility Policy or any other document required under the AODA. To do so, please contact Customer Experience as noted above. Express will work with you to provide you with a copy of these materials in a manner that considers your disability(ies), if applicable.

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