Semi-Annual Clearance Sale

Methods of Payment

CREDIT CARDS – We accept the following credit cards as payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner's Card, Discover Card, JCB and China Union Pay.


U.S. Return & Exchange Policy

We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will also not accept returns and exchanges that were purchased in our Canada stores.

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.

Price Adjustments

We will process a one-time price adjustment for in store purchases when an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase.

Return Price

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

Overcharges

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

GiftCards

Terms and conditions are applied to GiftCards. Please see the back of your GiftCard for details.

Enhance Your Shopping Experience

When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including:

  • Previews of new fashion items

  • Advance notification of in-store special events

  • Exclusive mail and/or e-mail incentives

  • Announcements of upcoming sales and promotions

Thank you for allowing us to enhance your shopping experience.

Notice to Customers Purchasing in Stores Converting to Express Factory Outlet Locations

Beginning January 26, 2014, if you made a purchase in an Express or Express Men retail location that will be converting to a brand-new Express Factory Outlet store, you have until April 26, 2014 to make a return, exchange, or price adjustment in that store location. Receipts from these converting locations will include an additional message indicating that April 26, 2014 is the last day to return in that location.

You will still have 90 days from the date of your original purchase to make a return or exchange, and 14 days to receive a price adjustment, but after April 26, these items must be returned, exchanged, or adjusted in another Express or Express Men retail store. To locate your nearest Express or Express Men retail store, please visit our Store Locator.

CANADA RETURN AND EXCHANGE POLICY

Canada Return & Exchange Policy

We will accept returns and exchanges for items purchased in our Canada stores based on the following requirements. We will not accept returns and exchange that were purchased online or outside of Canada. We will not accept returns or exchanges if requested more than 90 days after the purchase.


U.S. Return & Exchange Policy

We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will also not accept returns and exchanges that were purchased in our Canada stores.

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.