CREDIT CARDS – We accept the following credit cards as payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner's Card, Discover Card, JCB and China Union Pay.
We will accept returns and exchanges for items purchased in our U.S. stores and online. We will not accept returns and exchanges that were purchased in our Canada stores.
WITH A VALID RECEIPT
We will accept returns or exchanges within 90 days of purchase. The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.
WITHOUT A VALID ORIGINAL RECEIPT
Please note that we are changing our courtesy exchange policy at Express. Effective as of June 14, 2013, where a valid receipt is not provided or the transaction cannot be verified via a customer credit card or phone number, Express will only allow the exchange of a single piece of merchandise. All other terms that apply to courtesy exchanges remain the same.
We will conduct a courtesy search of our database to locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If the information cannot be located we will not be able to process a return.
If we conduct a courtesy search and cannot locate your original purchase, you may make an exchange for merchandise equal to or greater in value. The item you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.
We will process a one-time price adjustment for in store purchases when an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase.
The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.
Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.
Terms and conditions are applied to GiftCards. Please see the back of your GiftCard for details.
When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including: