Express accepts returns and exchanges made within 90 days of purchase. Merchandise purchased from Express.com may be returned by mail or to any Express store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but Express will ship any exchanged merchandise free of charge. Express.com cannot handle returns or exchanges of purchases made in an Express store. All Express special occasion dresses are delivered with an attached dress tag. Please decide if you are completely satisfied with your dress before you remove this tag.
Bring the invoice, the merchandise, and the credit card used for the purchase to any Express store. With a valid receipt merchandise returns will be refunded in the method of original payment within 90 days of purchase. A merchandise credit will be issued for returns accompanied by a gift receipt. For more information on store specific policies, click here.
Please note that we are changing our courtesy exchange policy at Express. Effective as of June 14, 2013, where a valid receipt is not provided or the transaction cannot be verified via a customer credit card or phone number, Express will only allow the exchange of a single piece of merchandise. All other terms that apply to courtesy exchanges remain the same.
We will conduct a courtesy search of our database to locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If the information cannot be located we will not be able to process a return.
If we conduct a courtesy search and cannot locate your original purchase, you may make an exchange for merchandise equal to or greater in value. The item you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.
Check one of the four boxes on the front of the invoice, Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund, unless you are returning shoes. We offer free returns for shoes. Refunds will be issued in the form of original payment.
If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. (Prepaid labels only available for U.S. orders). Packages must be returned prepaid.
Express Returns Dept.
6759 Port Road
Groveport , OH 43199
Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.
Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.
International orders are not eligible for free returns.
Express stores in the United States can only accept returns and exchanges from Online orders delivered to U.S. addresses. Canadian stores cannot accept returns from Online orders.
Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at email@example.com.
If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check 'If this was a gift: Refund Me,' a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box 'If this was a gift: Refund the Giver,' the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.
If you have received a gift from express.com that you would like to return to an Express store, simply bring the merchandise and the accompanying gift receipt to the store. You will receive a merchandise credit.