Return Policy

Express gladly accepts returns and exchanges made within 90 days of purchase by mail or to any Express store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but Express will ship any new exchanged merchandise free of charge.

Special Occasion Dress Returns
All Express special occasion dresses are delivered with an attached dress tag. Please decide if you are completely satisfied with your dress before you remove this tag. Once the tag has been removed, the dress may not be returned or exchanged.

Swimwear Returns
Express Swim is an Online Exclusive category. All unworn, unwashed Express Swim pieces must be returned or exchanged through our Online store. You will not be charged the cost of SmartLabel® return shipping for returning or exchanging your swim items using the SmartLabel® that comes with your order. Store locations are unable to accept returns or exchanges of swim. Please note that swim bottoms come with an attached sanitation insert. We ask that you decide if you are completely satisfied with your swim bottoms before you remove this insert. Once the insert has been removed, the item may not be returned or exchanged.

Easy Returns – In Store or Online

Exchange/Return to any Express store
Bring the invoice, the merchandise, and the credit card used for the purchase to any Express store. With an original receipt merchandise returns will be refunded in the method of original payment within 90 days of purchase. A merchandise credit will be issued for returns accompanied by a gift receipt or for returns purchased online using an alternative payment provider such as PayPal or BillMeLater. Without an original receipt, we will issue a merchandise credit for the current selling price. Valid ID is required for all returns and exchanges without the invoice.

Exchange/Return by mail using the SmartLabel for ease and convenience
Check one of the four boxes on the front of the invoice, Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the pre-paid, pre-addressed SmartLabel® provided. Drop your package in the US mail – at home, at work, or at the Post Office. The cost of SmartLabel® return shipping is $6.99 and will be deducted from your refund or credit. Refunds will be issued in the form of original payment.

Exchange/Return by mail on your own
If no SmartLabel® was provided (not all orders are eligible for SmartLabel® return processing) or if you prefer to ship on your own, please address your return to Express Returns Dept., 100 Murray Drive, Warren, PA 16368. Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

Gift Return/Exchange

If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’ a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.

If you have received a gift from express.com that you would like to return to an Express store, simply bring the merchandise and the accompanying gift receipt to the store. You will receive a merchandise credit.