ONLINE RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. Express.com orders may be returned by mail, or, if shipped to a U.S. address, may be returned to any Express or Express Men store in the U.S. Express.com orders cannot be returned or exchanged in stores outside the U.S. or at Express Factory Outlet stores. Express.com cannot handle returns or exchanges of purchases made in stores. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag

 

U.S. Online Returns & Exchanges

Return or Exchange Online orders by mail using the prepaid label for ease and convenience

Check one of the four boxes on the front of the invoice: Exchange, Refund, If this was a gift: Refund Me, or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund, unless you are returning shoes. We offer free returns for shoes. Refunds will be issued in the form of original payment.

Return or Exchange by mail on your own

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.

U.S. Returns Address

Express Returns Dept.
6759 Port Road
Groveport, OH 43199

Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

 

International Online Returns

International orders are not eligible for free returns.

Orders shipped to addresses outside of the U.S. cannot be returned in stores, and must be returned by mail.

International Returns Instructions

Please call toll-free 1-888-397-19801-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at customerservice@express.com. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

 

Online Gift Returns and Exchanges

If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.

Follow the returns by mail instructions above to return your gift items by mail. Gift items shipped to addresses in the U.S. can also be returned or exchanged in any Express or Express Men store in the U.S, but cannot be returned to Express Factory Outlet locations or stores outside of the U.S. Stores issue Merchandise Credits for returns accompanied by a gift invoice.

 

U.S. & CANADA EXPRESS STORES RETURN & EXCHANGE POLICY

Click here for U.S. and Canada Express Stores Payment & Return Policy

 

EXPRESS FACTORY OUTLET STORES RETURN & EXCHANGE POLICY

Click here for Express Factory Outlet Stores Payment & Return Policy

 

RETURN TRACKING

Smartlabel ™ Return Tracking Click here to track your return by your online order number

Reprint or Resend your Smartlabel ™ Click here to fill out the required shipping information to print your replacement Smartlabel ™ or choose to have it emailed to you.