Placing Orders
Orders can be placed online at Express.com or by phone at 1-888-EXP-1980 (1-888-397-1980). Please have the seven or eight-digit style number, color, and size requested available for each item you wish to order. We are unable to process orders by mail or by fax. Canadian orders must be placed online at Express.com. Cologne and GiftCard purchases cannot be shipped to Canadian addresses.

Items will be saved in your shopping bag for up to 30 days. By placing an item in your shopping bag, the item is not reserved. Items are reserved only after the checkout process is completed. Item(s) will be removed automatically from your shopping bag if they sell out. When you return to your Shopping Bag, you will receive notification that item(s) have been removed.

Occasionally, we may offer backorders for select items not yet available. Any in-stock item(s) on your order will ship right away. Any item(s) on backorder will ship via Standard Delivery as we receive them. Please note that this does not increase your Shipping & Handling charge and that you will not be charged for any backordered items until they are shipped.

Canadian orders are not eligible for the following:
-Shipping promotions
-Free returns
-Gift with purchase promotions
-Gift receipt or Gift Box services

Payment Options
Currently, we accept the Express Credit Card, Express GiftCards, Express Merchandise Credits, American Express, Discover, MasterCard, and Visa. Express GiftCards and Express Merchandise Credits must have a pin number. Gift cards backed by American Express, Discover, MasterCard, and Visa are also acceptable if the corresponding logos appear on the card.

Please make sure to enter your billing information (first name, last name, billing address, and credit card information) exactly as it appears on your credit card statement. You will be notified via e-mail or phone if a problem exists with the payment information you provided during checkout. Currently, we are unable to accept online orders with an Express Credit Card if the billing address associated with the account is an international address.

Please note that we currently do not ship outside of the United States, selected Territories, and Canada. In order to make an online purchase, you must have a credit card billing address within the United States or Canada. In addition, the issuing bank must be based in the United States or Canada.

All prices and amounts are in U.S. dollars. The actual price charged to Canadian customers is subject to the exchange rate applied by the bank and credit card company. Please contact your bank directly with questions regarding conversion rates and fees.

Sales Tax
Current law requires us to collect sales or other applicable state taxes, based on the order’s "ship to" address, in those states or jurisdictions where Express stores are located. Express follows the guidelines for each state as they pertain to your order. Most states assess sales tax on shipping and handling charges. Tax displayed during the checkout process is an estimate and is labeled accordingly. All applicable taxes will be clearly displayed on the invoice that accompanies your order. If you have questions about the taxes on your order, please call us toll free at 1-888-EXP-1980.

Note: State sales and other tax rates are subject to change at any time.

Express will also collect applicable sales and other applicable state taxes in any other state or jurisdictions after a new Express store opens in that state or jurisdiction.

International Processing Fee
The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location. You will not be responsible for any additional charges upon delivery.

Information on returning or exchanging internationally shipped goods from your "ship to" location can be found here.

Online Promo Codes
Click here to sign up for e-mail updates to receive exclusive offers valid online and in-store. If an offer is valid online, the Online Promo Code is typically located under the disclaimer. Simply enter your Online Promo Code in the applicable box during checkout and click ‘Apply.’

Not all offers are valid online and in-store. Please refer to the disclaimer information associated with each offer for terms and conditions. Unless specifically stated otherwise Online Promo Codes are not valid on clearance items, previous purchases, or in conjunction with any other coupons or Online Promo Codes. Online Promo Codes cannot be used to purchase Express GiftCards or E-GiftCards.

Shipping promotions and gift with purchase promotions are not available on shipments to Canada.

Order Processing
Your credit card is charged when the order ships. If we are unable to fulfill your entire order due to merchandise out of stock or if you have requested your order be canceled, you will receive a cancellation e-mail and will not be charged for unshipped item(s). Please note if you placed your order using an Express GiftCard the funds from a canceled order will be held for five business days before being released.

Changes to your Order
Once your order has been placed there is an extremely short window of time whereby we can make a change. Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has entered the shipping process. Should you find that you need to cancel or make a change to your order, please call 1-888-EXP-1980 as soon as possible. Please see our return policy for additional information.

Out of Stock Merchandise
While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s). If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will not be charged for unshipped item(s).

Damaged Merchandise
If for some reason your merchandise arrives damaged, please call 1-888-EXP-1980. We will assist you as quickly as possible.